Manager of Patient Services

2 weeks ago

Jackson, United States Elara Caring Full time

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Delivering the right care, at the right time, in the right place is the mission that drives Elara Caring, and that starts with the right people. We have extraordinary employees with a passion and enthusiasm to exceed the expectations of each patient we serve, each visit, every day-and that could include you.

We are seeking an experienced and motivated Remote Manager of Patient Services to lead a team of clinical and non-clinical professionals dedicated to delivering virtual care and remote patient monitoring services. This role is responsible for overseeing day-to-day operations, managing team performance, and driving process improvement to enhance patient outcomes, with a particular focus on reducing hospitalizations.

Key Responsibilities:

Team Leadership:

  • Oversee a team of RNs, LPNs, and coordinators (full-time and PRN).
  • Conduct regular 1:1 meetings for support and performance feedback.
Operational Oversight:
  • Manage end-to-end RPM activities: referral processing, device ordering, vital sign alerts, and equipment returns.
  • Collaborate with branches to ensure smooth program delivery.
Quality & Performance Standards:
  • Implement call audits and productivity benchmarks.
  • Analyze data for process improvements to enhance patient outcomes.
Patient Outcome & Compliance:
  • Track team performance to reduce readmissions.
  • Ensure clinicians' licensure compliance.
Scheduling & Inventory Control:
  • Manage weekend schedules and monitor inventory levels.
  • Prevent shortages and minimize inventory loss.
Vendor & Contract Management:
  • Maintain vendor relationships for inventory, shipping, and technology.
  • Oversee RPM contract execution for physician group opportunities.
Requirements:
  • Active RN licensure (compact licensure preferred).
  • Proven experience in team management and leadership.
Preferred Qualifications:
  • Experience in remote work environments.
  • Strong clinical background with direct patient care experience.
  • Proficiency in data analysis to identify trends and reduce hospitalizations.
  • Skilled in reporting and presenting insights to leadership.
  • Advanced Excel skills.
  • Knowledge and experience in process improvement methodologies.


This is not a comprehensive list of all job duties; a full job description will be provided.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.

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