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Residential Customer Experience Specialist

2 months ago

Lincoln, United States ALLO Communications Full time

ALLO Communications

Residential Customer Experience Specialist

Lincoln ,

Nebraska

Apply Now

At ALLO, we believe people are our biggest asset. Our team brings the ALLOmission to life because as local members of each community, we live,work, play, and volunteer right here with you. We're passionate aboutbeing involved and contributing to the success and progress of each of our GIGCommunities. We pursue these passions because ALLO leaders have created a workplace wherefolks are valued, ideas are heard, and leaders and teammates show up foreach other at work and in life. Are you on the search for a new career, something fast-paced,light-hearted and fun? Then like our Internet, ALLO Communications has anew GIG for you. We are looking for the kind of people who truly care, whowork hard, and who are willing to step up for our customers and our fiberfamily. Variety is the spice of life on this team, so be ready to learnall of the ins and outs of ALLO, assume customer facing duties on and offthe phones, and take on projects as needed.RESPONSIBILITIES: Process incoming orders for new installation, including provisioningservice, scheduling with the customer and completing the billing forservices rendered. Complete change of service requests (open service orders and make changes toaccounts). Receive and initiate calls from/to current customers who are reportingtrouble issues. Open trouble tickets & resolve service issues. Receive calls and written inquiries from potential or existing customers andrespond to any questions or concerns. We want people-focused people whoaren't shy about having a real conversation. Colorado Residents: typical pay range for this role will be from $17.00 -$19.00 per hour depending on experience. EDUCATION: High school diploma or equivalent EXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest,Local, Exceptional, and Hassle-Free. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: Well-spoken communicator, who can confidently give solutions by phone,email or live chat. Problem solver, you are able to see through the eyes of another and helpthem feel assured they are in good hands. Ability to learn and grasp new concepts and work through problems in a logicalmanner. General trouble shooting ability preferred. Ability to be self-directed, multitask and the ability to handleconfidential information. We Offer: Extensive training. We will make sure that you have the knowledge and tools tohandle your first customer interaction. So to ensure the customer has the bestexperience possible. Employee incentives like free ALLO swag and discounts on our services. Fun Team Environment, where you will feel comfortable with those you workwith right away. Teamwork truly makes the dream work. Growth within the company. We set you up for success to move up in yourdepartment or explore openings in other departments. REQUIREMENTS: While this position isn't entirely remote, it offers hybrid flexibility(3 days in the office/2 days from home), contingent uponperformance, approval from your supervisor, and reliable internetconnectivity. For hybrid work, a prerequisite is having internet speeds of 100 Mbpsdownload and 40/50 Mbps upload. Mandatory training for 10 to 12 weeks is required, scheduled from Monday toFriday, 8:00 am to 5:00 pm CT, starting from the specified date. Our customer service line operates seven days a week. While you will receive adesignated schedule within our service line hours, we do ask forflexibility, which may include on-call rotations on Saturdays. People are our passion. At ALLO, we don't treat you like a number.You're a human being. Get ready to plug into the perks at ALLO:

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