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Claims Customer Service Specialist
1 month ago
Join Forbes' 2024 Best Employer for Diversity If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for our claims customer service specialist position. Taking inbound claims calls, you'll troubleshoot a variety of claims servicing questions which can include confirmation and status of a claim, billing, and general policy inquiries. You may work with our commercial auto or workers' compensation customers and business partners. Training for this position will be conducted on-site at our Carmel, IN office location for the first 10-12 weeks. Upon successful completion of training, you will work a hybrid schedule. Must-have Qualifications A minimum of two years relevant work experience A minimum of two years post-secondary education Preferred Skills Prior call center customer service experience Excellent written and oral communication skills Fluent in Spanish and English (speak and read) Proficient use of multiple computer applications including the ability to toggle between dual monitors Strong attention to detail Schedule: Monday-Thursday 9am-5:30pm and Friday 8:30am-5pm during training; Monday-Friday 9am-5:30pm after training. Compensation $19.50/hour Gainshare bonus up to 16% of your eligible earnings based on company performance Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer #J-18808-Ljbffr
