Director of Enterprise Risk Management

2 months ago

Reading, United States Customers Bank Full time
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Location: Malvern, PA / West Reading, PA / New York, NY - coming into the office on a Hybrid basis at least 3 days per week with Monday, Tuesday and Thursday being set in office days. If you are located within a 50-mile radius of a Customers Bank location, the expectation is that you will be hybrid.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do:

Job Summary: The Director of Enterprise Risk Management (ERM) is responsible for developing, enhancing, and implementing an integrated risk management framework for the organization. This role involves identifying, assessing, managing, and mitigating risks across all areas of the bank, ensuring the institution's overall risk exposure is within acceptable limits. The Director of ERM will work closely with senior management, business units, and other stakeholders to promote a culture of risk awareness and to ensure compliance with regulatory requirements.

Key Responsibilities:

Risk Management Framework:
  • Develop, implement, and maintain the ERM and Operational Risk Management (ORM) framework, policies, and procedures.
  • Ensure the risk management framework aligns with the bank's strategic objectives and regulatory requirements.
  • Continuously monitor and improve the risk management processes.
Risk Identification and Assessment:
  • Identify and assess potential risks that could impact the bank's operations, reputation, and financial performance.
  • Conduct regular risk assessments and scenario analysis.
  • Develop risk registers and maintain an updated risk profile for the organization.
Risk Mitigation and Control:
  • Develop and implement risk mitigation strategies and action plans.
  • Monitor the effectiveness of risk mitigation activities and controls.
  • Work with business units to integrate risk management practices into their processes.
Reporting and Communication:
  • Prepare and present regular risk reports to the Chief Risk Officer, executive management, and the board of directors.
  • Ensure effective communication of risk management activities and findings across the organization.
  • Promote a risk-aware culture through training and awareness programs.
Regulatory Compliance:
  • Ensure compliance with relevant regulatory requirements and industry standards.
  • Liaise with regulatory bodies and external auditors on risk management issues.
  • Stay updated on regulatory changes and their impact on the organization.
Risk Governance:
  • Support the development and operation of risk governance structures, including risk committees.
  • Ensure proper documentation and record-keeping of risk management activities.
  • Facilitate risk governance meetings and ensure timely follow-up on action items.
Collaboration and Stakeholder Management:
  • Build strong relationships with internal and external stakeholders.
  • Work closely with business units to understand their risk exposures and provide risk management support.
  • Collaborate with other risk management functions, such as credit risk, market risk, and operational risk.
Continuous Improvement:
  • Lead initiatives to enhance the risk management framework and processes.
  • Benchmark risk management practices against industry best practices.
  • Encourage a culture of continuous improvement within the ERM function.
What do you need?
  • Bachelor's degree required.
  • Advanced knowledge of banking strategy and operations through a minimum of 15+ years of progressively responsible experience within medium to large-sized financial institution(s).
  • Thorough understanding of contemporary risk management principles and practices, with at least 10 years' experience in a risk management role.
  • Thorough understanding of the regulatory compliance environment and requirements.
  • Subject matter expertise in one or more of the following areas, in addition to Enterprise Risk: Operational Risk, Credit Risk, Liquidity Risk, Capital, Model Risk, Third Party Risk, Consumer Compliance, BSA/AML, Technology Risk, or Fraud.
  • Experience with Governance, Risk, and Compliance (GRC) solutions or other technologies for managing risk, compliance, issues, metrics, etc.
  • Strong level of comfort with and/or interest in new technologies, financial technology (Fintech) companies, and the Digital Assets (cryptocurrency) industry.
  • Highly motivated, self-starting individual who can think strategically, operate independently, and take accountability.
  • Strong written and verbal communication skills, strong interpersonal skills.
  • Ability to maintain a high level of diplomacy and integrity.
  • Ability to communicate complex risk concepts in ways that are practical and applicable.
  • Ability to manage teams, including recruiting, training, employee development, and effective supervisory and team management skills.
  • Experience and skills in acting as liaison with bank regulators, Board of Directors, and other external stakeholders.
  • Highly organized, able to work in complex environments and provide leadership in prioritization and project management.
  • Ability to work effectively with colleagues at every level, including staff, management and board members.
  • Ability to travel as needed.
  • Ability to use basic MS Office tools, including MS Word, Excel, PowerPoint, and Visio.


Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us Let's take on tomorrow.

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