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Customer Service Representative
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Customer Service Representative>
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Customer Service Representative
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Omaha, Nebraska, United States Public Storage Full timeCustomer Service Opportunities at Public Storage Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a knack for building strong relationships with customers and resolving issues in a timely and professional manner? If so, we want to hear from you! As a Customer Service Representative at Public Storage, you...
Customer Service Representative
2 months ago
POSITION TITLE: Customer Service Representative DEPARTMENT: FOCCUS Marriage Ministries REPORTS TO: Executive Director EFFECTIVE DATE: July 2, 2024 CLASSIFICATION: Regular, Part-Time, Non-Exempt HOURS PER WEEK: 20 POSITION SUMMARY FOCCUS Marriage Ministries offers marriage preparation inventory and marriage enrichment inventory and resources to organizations for engaged and married couples around the world. This position provides call center and email support for the FOCCUS website and services, as well as order fulfillment, management of customer information, and support for conferences and trainings. PRINCIPAL DUTIES AND RESPONSIBILITIES Service Respond to information requests via phone, email, or in-person. Listen to and interpret customer needs. Offer complete solutions, including other products and services and detailed explanations for use. Reference organization website and resources when responding to questions. Provide training/instruction to customers on using the system. Provide technical support for the organization website and resources. Enter detailed information into “support ticket” software. Update and maintain customer information. Orders Order fulfillment, including packing, posting, and shipping materials. Keep track of inventory tracking and maintain stock of materials. Stocking of inventory KNOWLEDGE, SKILLS, AND ABILITIES Effectively communicates technical instructions and general information in person and by phone and email. Actively listens to others and asks questions when clarification is needed. Friendly, courteous attitude in all interactions Proficient in computer and keyboard skills as well as an ability to learn and effectively use basic computer software. Ability to learn and effectively use software relevant to job duties (i.e., QuickBooks Online, Microsoft Office Suite, Zoom, Slack, Jira, Adobe Suite, etc.). Ability to identify issues and generate and implement effective and timely solutions. Ability to multi-task while maintaining high-quality standards. Confident presenter of prepared materials Ability to work with difficult customers and stressful situations while maintaining a positive attitude. Ability to quickly and accurately type notes/enter data while communicating with customers on the phone. EDUCATION AND EXPERIENCE Background in and/or knowledge of the Catholic Church with a demonstrated commitment to the mission and teachings of the Church. High school diploma or equivalent required. Experience with the FOCCUS Marriage Preparation Inventory preferred. Experience with customer service preferred. WORKING CONDITIONS: Routine office environment; ADA-accessible building. TRAVEL REQUIREMENTS Less than 5% conference and presentation travel when required #J-18808-Ljbffr
