Delivery Lead

2 weeks ago

New York, United States VDA Elevator and Escalator Consulting Full time

Delivery Lead is an important role at VDA. One of our core values is "Customer Focus” - this means every one of us is engaged in delivery as we live and breathe this value, every day, across all our service offerings, engagements, and roles. As a Delivery Lead, you bring the expertise to help our internal and external customers and teams achieve the desired outcomes to the best of our ability. Delivery Lead is a leadership role, not a management role. Delivery is people, principles, processes, and tools — in that order.

DUTIES AND RESPONSIBILITIES:

Delivery Lead Duties/Responsibilities

Lead and organize projects from a strategic level. Execute and manage projects from a tactical level. Develop execution plans (both resource-based and financial) for projects that reflect reality, customer requirements, and team capabilities. Manage customer communications to accurately reflect expectations and to build relationships which endure beyond the project. (Time allocation = 75%) Stay abreast of VDA Products and Services throughout all our various companies, through interaction and collaboration with fellow employees, continuously develop knowledge and skills of delivery methods, seek opportunities to improve those within VDA, and evangelize such changes to the company. (Time allocation = 25%)

Account Manager Essential Functions:

You will manage the cadence of delivery and ensure the effectiveness of agile events for the various projects and teams, while fostering team autonomy. You will champion an outcome-focused approach and understand and measure how deliverables align with business values and objectives. You will apply agile and lean principles, and take a pragmatic approach dependent on circumstances, using the appropriate tools and techniques for the context, and being able to explain the reasons why each has been applied. You will build relationships with internal customers through working to understand their departments, vision, and the problems they need to solve. You will be able to empathize with their challenges and constraints while looking for opportunities to guide and influence them on key areas of delivery performance and improvement.

You will use your experience and influence to support the adoption or optimization of agile ways of working. You will act as a coach at both a leadership and team level, instilling knowledge and developing processes and practice, constructively challenging traditional ways of working as required. You will coach and support the team(s) and stakeholders to ensure the right balance between delivering features and non-functionals, including performance, reliability, operability, maintainability, and technical improvement work. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. There will be limited travel in this position, less than 5% domestically.

CONTACTS:

Maintain frequent contact with internal stakeholders, as well as internal staff of all levels.

SUPERVISION:

No supervision of any staff members

POSITION REQUIREMENTS:

Education:

Bachelor’s degree preferred or the equivalent combination of education and experience.

Experience:

Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

Related Skills or Knowledge: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Thorough understanding of or the ability to quickly learn about systems, projects, or being solved. Proficient with Microsoft Office Suite or related software.

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