Delivery Director

1 month ago

New York, United States Hexaware Technologies Full time

Position: Delivery Director

Location: New York, NY 10020 (onsite)

Hiring: Fulltime with Hexaware Technologies


Office Address: 20 Rockefeller Plaza, New York, NY 10020 (onsite)


Mandatory Skills: Service Delivery, Governance, Client management, Financial management, people management, Automation, service improvement.


JD:

  • To be based on US customer location and lead team spread across geographies.
  • Responsible for end-to-end delivery of IT services in an efficient and timely manner for team working in 24x7 basis.
  • Model good leadership to inspire and deliver, develop people, and drive change.
  • Lead 100 + technical members spread across geographies.
  • Lead and manage the activities of the major works team and appointed delivery contractors in accordance with the Project’s SOW, MSA, Management Plan, including the planning, management, and implementation of activities, and ensure timelines are met, works are fit for purpose and comply with statutory and legislative requirements.
  • Understand the technology and enterprise infrastructure in- Service Desk, NOC, SOC, DC, security, EUC, Workplace, DBs, Cloud, process team etc.
  • Develop detailed project budget and forecast / milestones, monitor and control project costs, report on expenditure and address any slippage issues.
  • Key focus on Direct Gross Margin Improvement. Revenue increase and Cost reduction through various levers.
  • Escalation management and client relationships.
  • Identify areas of New GenAI, Automation and client value adds.
  • Should be able to lead and drive the technical team. Should be able have face to face session, meetings with client leadership.
  • Work as single point of contact for customer and front-end delivery.
  • Management experience and at least 1 technology experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management.
  • Proficient in collaborating between business partners, customers, end-users, application migration, and technical team members to develop and implement high quality ITprojects.
  • Worked as Delivery Director for core Infrastructure and Application Environment deployed at customer location.
  • Provides leadership to project staff including project engineers, vendors, and partners.
  • Worked on Cost Optimization Program and managing right resource allocation of theproject.
  • Guide team to derive meaningful insights from trend analysis for Incident, problem and change management.
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.
  • Ensure Incident, Service Request, Problem changes are implemented as per SLA and are met and exceeded.
  • Good knowledge on ITIL and Agile methodology.
  • Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.
  • Mentor and motivate the team for performing as per contract. If need be providing, required training to team.
  • Be a part of Priority 1 Incident.
  • Attend CAB meeting whenever required.
  • Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.
  • Coordinates training requirements of team.
  • Leads and provide guidance on the internal and external Audit.
  • Excellent interpersonal skills. Willing to own and lead the team to the journey of Hexaware and customer success.

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