Submission for the position: Patient Services Specialist

10 hours ago

College Station, United States Baylor Scott & White Healthcare Full time

BSW COLLEGE STATION MEDICAL CENTER PLAZA 2025 Join us in an extraordinary opportunity to be at the forefront of our region's growth in College Station, Texas. As we gear up to open the Plaza's doors in 2025, you'll play a pivotal role in shaping the future of healthcare in our community.Our expansion, spanning 100,000 square feet, will introduce a state-of-the-art Plaza on the campus of Baylor Scott and White Medical Center- College Station, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the plaza will include clinic space for various medical specialties and therapies.Anticipate a host of enhancements, including lab, expanded sleep center, outpatient surgical center and shell space earmarked for future growth.As we embark on this transformative journey, we invite you to seize this unparalleled opportunity to make a meaningful impact on healthcare delivery in our community. Interviews will commence in Summer 2024, with selections finalized by December, 2024 and start dates beginning in February, 2025. JOB SUMMARYThe Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.ESSENTIAL FUNCTIONS OF THE ROLEAssists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately.Assists with medical records duties as requested.KEY SUCCESS FACTORSGood listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.Ability to calm upset patients in a composed and professional demeanor.Excellent data entry, numeric, typing and computer navigational skills, with attention to details.Comfortable working in a fast paced, constantly changing and stressful environment.BENEFITSOur competitive benefits package includes the following- Immediate eligibility for health and welfare benefit- 401(k) savings plan with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent- EXPERIENCE - Less than 1 Year of Experience

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