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Call Center Fraud Analyst

2 months ago

Cerritos, United States AT&T Full time

**Job Description:**

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience. As a Fraud Analyst youll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. Youll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. Youll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

**Spanish bilingual fluency is preferred, but not required.**

Additional responsibilities:

- Receives calls from customers and other departments regarding fraud activity. - Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.

- Provides 24 hour on call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.

- Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems.

- Coordinates with other Carriers on shared fraud information.

- Gathers and compile data for reports or documents as requested.

- Performs credit investigations.

- Works independently with little supervision Whats in it for you? We'll provide you paid training so you can hit the ground running. Along with a competitive compensation package and an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.

Rounding out these benefits and perks we also provide 50% employee discount on:

- Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

- AT&T Internet (Fiber where available)

- AT&T phone & AT&T wireless home phone

Career possibilities are limitless with AT&T.

Ready to join #LifeAtATT? Apply today #connectourcustomers

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. Investigates fraud alerts on residence and business customers through inbound and outbound telephone contact, correspondence, and various computer systems. Makes decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. Updates various databases and systems with information associated with fraud. Coordinates with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. Serves as point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. Performs other duties as assigned by management.

GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

- Investigates fraud alerts using a personal computer (PC) and other computer systems.

- Receives calls from customers and other departments regarding fraud activity. - Updates various databases in connection with investigation of fraudulent alerts.

- Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.

- Interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.

- Provides 24 hour on call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.

- Works independently with little supervision.

- Performs other clerical functions.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

- Sorts and/or files documents. May create filing systems or use electronic systems.

- Coordinates with other Carriers on shared fraud information.

- Gather and compile data for reports or documents as requested.

- Distribute information and enters data into computer or company operating system.

- Performs credit investigations.

- May be required to wear a headset.

- Uses various computer systems and databases.

**Weekly Hours:**

40

**Time Type:**

Regular

**Location:**

Cerritos, California

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status