Customer Service Representative

3 weeks ago

Lenexa, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

As a Customer Service Representative, you will deliver positive customer service experiences and sales solutions to our customers while meeting financial and business goals and objectives. Provides customer support and ensures customer satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees customer contract renewal, expansion, improving customer satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned customer portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client's facilities.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here
Where is the work: Due to the nature of this role this position has been designated as Hybrid work schedule with work performed onsite 3 days each week.

What you will do:
  • Responsible for customer satisfaction, retention, and growth for assigned portfolio.
  • Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, and scheduled customer visits. Responsible for responding within 24-hours to all customer inquiries and concerns.
  • Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
  • Visit customers sites regularly to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.
  • Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the customer to meet their needs.
  • Responsible for collaboration and follow up on sales leads and quick quotes.
  • Attends sales and customer support development trainings.
  • Attends sales meetings.
Other Responsibilities:
  • Prioritizes workload and customer requests to ensure a positive customer experience.
  • Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.
  • Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.
  • Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.
  • Adheres to health and safety policy, and other requirements relating to care of equipment.
  • Other responsibilities as required.
What you will bring:
  • A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
  • Bachelor's Degree or 1 to 3 years of experience in a service or customer service capacity.
  • Knowledge of HVAC Systems is a plus.
  • Must be able to handle high-stress situations.
  • Must be able to communicate effectively in person, by phone and through written communication.
  • Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
  • Proficient in Microsoft Office applications, particularly Excel and Word
  • Available for local travel.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
    • DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • Able to work extended hours on occasions when required.

This role has been designated by the Company as Safety Sensitive.

Haven't done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn't align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.

Compensation:

Total Target Compensation: $71.500 to $93,500

Total Target Cash represents a mix of fixed base salary plus bonus program payment.

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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