Customer Service Representative

3 weeks ago


Lenexa, United States TC Transcontinental Full time

Job Description And Requirements Customer Service Representative Create value at TC Transcontinental. At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team. We are currently seeking a full-time Customer Service Representative to join our Lenexa team. The Customer Service Representative is responsible for building loyalty with potential and existing customers by strengthening relationships and ensuring products are produced correctly and delivered on time. This position works as a liaison between manufacturing, sales, and assigned customers to proactively communicate, track shipments, coordinate press approvals, and answer any customer questions that may come up. We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all. When our benefits transform your daily life. Group insurance (including life, disability, dental, and travel insurance) Onsite fitness facility, supplier discounts on various products Permanent full-time position Dynamic and highly motivating work environment where you can develop your potential and launch an exciting career When your actions lead to success. Participate in the job evaluation and market matching process. Participate in compensation surveys and other relevant studies, analyze the data to ensure the competitiveness of our compensation offer and formulate recommendations. Plan, control, and coordinate all aspects of a customer service project from inception to completion, meet customer expectations and ensure on-time completion to required quality standards. Serve as the main contact for customers and liaison between manufacturing, sales, and assigned customers. Setup pricing tables within the TC Lenexa business system and make changes, as necessary. Monitor open order reports and take appropriate action to ensure on-time delivery. Complete and route estimates for plates and design. Identify issues with accounts and pull focus teams together for resolution. Manage PrePro and PET meetings, effectively utilizing subject experts for project planning. When your expertise drives us. Bachelor’s degree OR combination of equivalent business experience and education. Minimum four years’ experience in a role with considerable customer contact. Minimum two years’ experience with project management work. Intermediate level knowledge of MS Word, Excel, and Outlook. Ability to prioritize daily work tasks and projects, working independently but willing and able to communicate effectively when volumes of work or deadlines conflict with one another. Experience in the printing industry or providing customer service within manufacturing is a plus. When our contribution creates the future. A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products. TC Transcontinental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Send us your application. Create something with TC Transcontinental. WeveGotItMade.com Sector TC Transcontinental Packaging Job status Regular Full/Part-Time Full-time #J-18808-Ljbffr



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