Bilingual Customer Service

6 months ago


San Antonio, United States IBEX Full time

Overview:

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the role:

We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business

This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

If you dont meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY We will reach out to you and have an open discussion about this role and how you might fit.

Responsibilities:

Your day-to-day will involve:

Duties include, but are not limited to:

  • Selling and/saving products and services
  • Negotiating and completing save/service order requests from customers
  • Working with customers patiently, tactfully and efficiently
  • Accurately computing and quoting various fees and adjustments.
  • Providing options to the customer based on product and service needs
  • Full range of billing and collections duties
  • Full range of repair resolution duties


Qualifications:

Some things we consider critical for this role:

  • Applicants must be fluent in Spanish and English
  • Schedule flexibility
  • Experience in a customer focused role
  • Outstanding communication and listening skills
  • Ability to work independently and make solid decisions
  • Energetic
  • Professional
  • History of excellent work attendance
  • Basic math skills, data entry skills, and sales aptitude

Must haves for this job:

  • High school diploma or the equivalent
  • 18 Years of age or older

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • 8 hour shift


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