Sr Client Service Manager

3 months ago

Knoxville, United States Gallagher Full time
Introduction:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

How you'll make an impact:
  • The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.
  • This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
  • The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
  • Successfully and profitably manages an assigned group of accounts.
  • Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secures existing business and drives the sale of additional services and lines of coverage.
  • Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer.
  • The Client Service Manager III title is determine based on factors including but not limited to total revenue under management, complexity, strategic accounts, etc.


About you:

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Client Service Manager

    3 months ago

    Knoxville, United States Animal Emergency & Specialty Center - Knoxville Full time

    Job DescriptionJob DescriptionDescriptionAnimal Emergency and Specialty Center of Knoxville is Tennessee’s premier provider of emergency and specialty veterinary services. We are committed to delivering compassionate and advanced care to pets, supported by a dedicated team of veterinary professionals. We are seeking a dynamic and experienced Client Service...

  • Client Service Manager

    4 months ago

    Knoxville, United States GRW Engineers, Inc. Full time

    Job DescriptionJob DescriptionAre you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity available for an experienced Client Service Manager to lead our Knoxville, TN office and grow our Water practice in Tennessee....

  • Housekeeping Team Member

    2 weeks ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    Job SummarySR COMPANIES LLC is seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and organization of our residential community.Key ResponsibilitiesFollow established cleaning schedules to ensure a clean and safe...

  • Private Client Services Account Manager

    3 weeks ago

    Knoxville, Tennessee, United States US012 Marsh & McLennan Agency LLC Full time

    About UsUS012 Marsh & McLennan Agency LLC is a leading provider of business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh...

  • Private Client Services Account Manager

    2 weeks ago

    Knoxville, Tennessee, United States US012 Marsh & McLennan Agency LLC Full time

    About UsUS012 Marsh & McLennan Agency LLC is a leading provider of business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh...

  • Client Service Associate

    4 weeks ago

    Knoxville, United States The Trust Company (TN) Full time

    Why We Exist At the Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate a plan to get there? Come join our team of Wealth Management, Trust, Estate...

  • Client Service Manager

    3 weeks ago

    Knoxville, Tennessee, United States Talent Consulting Experts Full time

    Job SummaryWe are seeking a highly skilled Client Service Manager to lead our water practice in Tennessee. As a key member of our team, you will be responsible for overseeing the planning, design, and construction administration of utility infrastructure projects.Key ResponsibilitiesProject Management: Oversee all aspects of project development from initial...

  • Private Client Services Account Manager

    3 weeks ago

    Knoxville, Tennessee, United States US012 Marsh & McLennan Agency LLC Full time

    About UsUS012 Marsh & McLennan Agency LLC is a leading provider of business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh...

  • Client Service Associate

    4 months ago

    Knoxville, United States The Trust Company of Tennessee Full time

    Job DescriptionJob DescriptionSalary: Why We ExistAt the Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate a plan to get there? Come join our team of...

  • Private Client Services Account Manager

    4 weeks ago

    Knoxville, United States US012 Marsh & McLennan Agency LLC Full time

    Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how...

  • Client Service Associate

    2 weeks ago

    Knoxville, Tennessee, United States PrideStaff Full time

    Wealth Management Firm is seeking a Client Service Associate to join our team at PrideStaff. As a Client Service Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide exceptional customer service and support to our clients and establish a professional working relationship to...

  • Client Service Associate

    5 days ago

    Knoxville, Tennessee, United States PrideStaff Full time

    Client Service AssociateWealth Management Firm in West Knoxville seeks a skilled Client Service Associate to provide exceptional customer support and administrative assistance to clients. Key responsibilities include:Key Responsibilities:Provide top-notch customer service and support to clients, establishing a professional working relationship to understand...

  • Client Service Liaison

    1 week ago

    Knoxville, Tennessee, United States Solinity, LLC Full time

    {"Job Title": "Client Service Liaison", "Job Summary": "We are seeking a highly skilled Client Service Liaison to join our team at Solinity, LLC. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.",...

  • Client Service Associate

    2 weeks ago

    Knoxville, Tennessee, United States PrideStaff Full time

    Job SummaryWealth Management Firm in West Knoxville is seeking a skilled Client Service Associate to provide exceptional customer service and support to our clients. As a key member of our team, you will establish a professional working relationship with clients to learn their specific needs and expectations.Key ResponsibilitiesProvide exceptional customer...

  • Client Service Representative

    2 weeks ago

    Knoxville, Tennessee, United States Innovetive Petcare Full time

    Job Title: Client Service RepresentativeWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Innovetive Petcare. As a key member of our front desk team, you will be responsible for providing exceptional client service and support to our clients and their pets.Key Responsibilities:Client Interaction and...

  • Client Services Associate

    3 days ago

    Knoxville, Tennessee, United States FIG Talent Solutions Full time

    Job Title: Client Services AssociateThe Client Services Associate plays a vital role in supporting the Advisor and serving as an integral part of the Operations Team. This position requires a strong ability to balance multiple tasks and responsibilities, while maintaining exceptional client care and communication skills.Key Responsibilities:Support the...

  • Client Services Associate

    4 weeks ago

    Knoxville, Tennessee, United States PYA Full time

    PYA Waltman Capital, LLC is in search of a skilled Client Services Associate to enhance our dedicated team. The Client Services Associate plays a crucial role in refining the firm's established procedures, working collaboratively across various departments, and ensuring the prompt and precise handling of client requests. The ideal candidate thrives on...

  • Client Services Specialist

    3 weeks ago

    Knoxville, Tennessee, United States PYA Full time

    PYA Waltman Capital, LLC is in search of a skilled Client Services Specialist to enhance our dynamic team. The Client Services Specialist plays a crucial role in refining the firm's established processes, working collaboratively across departments, and ensuring the precise and timely fulfillment of client requests. The ideal candidate thrives on...

  • Client Service Representative

    6 days ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Practice: Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our...

  • Client Service Representative

    7 days ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Practice: Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our...