Sr Client Service Manager

5 months ago

Knoxville, United States Gallagher Full time
Introduction:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

How you'll make an impact:
  • The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.
  • This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
  • The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
  • Successfully and profitably manages an assigned group of accounts.
  • Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secures existing business and drives the sale of additional services and lines of coverage.
  • Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer.
  • The Client Service Manager III title is determine based on factors including but not limited to total revenue under management, complexity, strategic accounts, etc.


About you:

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Licensed Practical Nurse

    3 weeks ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    Job Summary:SR COMPANIES LLC is seeking a skilled Licensed Practical Nurse to join our team at Trinity Hills of Knoxville. As a key member of our Resident Services team, you will play a vital role in enhancing the lives of our residents and their families. If you are passionate about delivering exceptional care and making a meaningful difference in the lives...

  • Client Service Manager

    4 weeks ago

    Knoxville, Tennessee, United States Oakbridge Insurance Agency LLC Full time

    Client Executive Job DescriptionWe are seeking a highly skilled Client Executive to join our team at Oakbridge Insurance Agency LLC. As a Client Executive, you will be responsible for managing and growing a portfolio of clients, ensuring their insurance needs are effectively met.Key Responsibilities:Client Management: Build and nurture strong, long-term...

  • Sr. Director, Analytics

    4 weeks ago

    Knoxville, United States Tombras Full time

    Tombras, a 400+ person, full-service, national advertising agency with a digital mindset, is seeking a Sr. Director, Analytics Where you'll be working: Knoxville or Atlanta. Relocation assistance may be provided. The Sr. Director will report directly to the VP, Analytics and should have prior experience in media analytics, especially digital media. The...

  • Client Service Representative

    2 months ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Practice: Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our...

  • Client Service Representative

    2 months ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Practice: Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our...

  • Client Service Representative

    2 months ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Practice: Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our...

  • Client Service Representative

    2 months ago

    Knoxville, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:Lovell Animal Hospital provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client’s expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special...

  • Caregiver Assistant

    4 weeks ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    Job SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at SR COMPANIES LLC. As a Caregiver, you will play a vital role in enhancing the lives of our residents by providing exceptional care and support.Key ResponsibilitiesAssist residents with daily living activities, including bathing, dressing, and grooming.Provide emotional...

  • Medication Assistant

    1 month ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    Job Summary:We are seeking a Medication Support Specialist to join our team at SR COMPANIES LLC. As a Medication Support Specialist, you will play a vital role in enhancing the SRIM experience for our residents and their families by performing various duties.Key Responsibilities:Supervise self-administration of medication for residents.Assist with ADL's,...

  • Client Service Coordinator

    1 week ago

    Knoxville, United States Banfield Full time

    *STARTING PAY RANGE OF $15.00-$18.25 BASED ON EXPERIENCE* SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and...

  • Crisis Services Floater Nurse

    3 months ago

    Knoxville, United States HealthEcareers - Client Full time

    Crisis Services Floater NurseHelp Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated?You have a lot of choices in where you work…make the decision to work where you are valued!Join the McNabb...

  • Sr. Software Engineer

    7 days ago

    Knoxville, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is hiring! We are looking for an experienced Sr. Software Engineer to become a part of our dynamic team. Apply to learn more! Responsibilities:• Utilize extensive development experience, including PHP, to contribute to high-load systems.• Develop and optimize with JavaScript/TypeScript/ReactJS.• Leverage...

  • Medication Assistant

    4 weeks ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    About the Role:We are seeking a dedicated Medication Technician to join our team at SR COMPANIES LLC. As a Medication Technician, you will play a vital role in enhancing the SRIM experience for our residents and their families.Key Responsibilities:Supervise self-administration of medication for residents.Assist with ADL's, meal service, light housekeeping,...

  • Veterinary Client Service Representative

    4 weeks ago

    Knoxville, Tennessee, United States Heartland Veterinary Partners LLC Full time

    Job Title: Client Service RepresentativeAt Heartland Veterinary Partners LLC, we are seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Provide exceptional customer service to clients...

  • Sr. Accountant

    3 weeks ago

    Knoxville, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting a Sr. Accountant for our client based in downtown Knoxville, Tennessee. This role offers a contract to permanent employment opportunity, which will involve a wide range of accounting tasks. The candidate will be involved in the full cycle of accounting activities, account reconciliation, cash...

  • Senior Client Services Associate

    2 months ago

    Knoxville, United States FIG Talent Solutions Full time

    Senior Client Services Representative The Senior Client Care Specialist is an Assistant to the Advisor and serves as an integral part of the Operations Team that splits their time balancing between executing the plan the Advisor and the Client have agreed upon, and serving any and all Client needs. They will work closely with the Paraplanners, the...

  • Director of Community Engagement

    1 month ago

    Knoxville, Tennessee, United States SR COMPANIES LLC Full time

    Job SummarySR COMPANIES LLC is seeking a highly motivated and experienced Director of Activities to join our team. As a key member of our community, you will be responsible for creating and implementing engaging programs and activities that enhance the lives of our residents.Key ResponsibilitiesDevelop and implement a monthly activity calendar that meets the...

  • Senior Client Services Associate

    2 months ago

    Knoxville, United States FIG Talent Solutions Full time

    Senior Client Services RepresentativeThe Senior Client Care Specialist is an Assistant to the Advisor and serves as an integral part of the Operations Team that splits their time balancing between executing the plan the Advisor and the Client have agreed upon, and serving any and all Client needs. They will work closely with the Paraplanners, the Operations...

  • Senior Client Services Associate

    2 months ago

    Knoxville, United States FIG Talent Solutions Full time

    Senior Client Services RepresentativeThe Senior Client Care Specialist is an Assistant to the Advisor and serves as an integral part of the Operations Team that splits their time balancing between executing the plan the Advisor and the Client have agreed upon, and serving any and all Client needs. They will work closely with the Paraplanners, the Operations...

  • Electrician I

    3 weeks ago

    Knoxville, United States University of Tennessee Full time

    The Facilities Services Department is responsible for the maintenance and operations of all campus facilities which includes buildings, grounds, and utility systems. The Sr Electrician installs, operates, and maintains electrical systems and equipment for the UT Knoxville Campus. He also works as necessary to provide assistance to contractors and other...