Front Desk Supervisor

5 months ago

Myrtle Beach, United States Sea Mist Resorts Full time
Full Job Description

Essential Job Functions may include:
  • Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
  • Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
  • Ensures all guest billing is accurate and up to date at time of departure.
  • Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
  • Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
  • Ensures department adherence to company policies, procedures and standards
  • Assist in providing staff with ongoing coaching, training and development.
  • Coordinates hotel emergency procedures within the scope of defined plans.
  • Prepare reports, handles special projects and assignments as required.
Requirements
  • The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
  • At least one year related experience
  • Communicates effectively with guests/owners, other department supervisors and associates.
  • Strong customer service skills
  • Excellent communication and organizational skills
  • Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
  • Proven record of ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Must be flexible to work various shifts, including weekends & holidays
Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $16 per hour

Requirements:
  • Must be available to work various shifts, holidays and weekends
  • Must have great customer service skills "" all of our position come into contact with guests
What does Sea Mist offer?
  • Competitive Pay
  • Medical/Dental/Vision
  • Growth and Development Opportunities


Sea Mist Oceanfront Resort is an EEO employer - M/F/Vets/Disabled

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