Observations Logistics Coordinator

3 weeks ago

Charlottesville, United States Teachstone Full time

Title: Observations Logistics Coordinator
Department: Observation Services
Reports to: Observation Services Manager
Type of Position: Full time (Hybrid Role, requiring 1-3 days per week in-office depending on project needs)
Hours per Week: 40
Pay:Exempt
Level: Individual Contributor

Summary: At Teachstone, we show up every day to improve children's educational experiences by unlocking the potential of great teaching. Through our observation services, Teachstone offers program and classroom assessments that help organizations determine the quality of their teacher's interactions with students and their capacity in using the CLASS instrument.

We are looking for a scheduling and people ops coordinator to make up a critical component of our Observation Services team. You are someone who possesses excellent customer service and people skills, a high attention to detail and enjoys working in a fast-paced team-oriented environment.

Primary responsibilities include but are not limited to:

  • Coordinate the scheduling and rescheduling of classroom observations by remote field staff through the use of email communication tools, survey software and Google office software
  • Assist project team with day-of site communications
  • Develop and support strong working relationships with remote field staff and clients
  • Manage multiple Salesforce case queues and related communications
  • Work closely with project team and clients to ensure scheduling communication is accurate
  • Maintain clear records of all scheduling changes
  • d
    Coordinate and track background checks and contracts for each observer
  • Coordinate training, calendars & documentation for observers
  • Define and document standard operating procedures and efficiencies for scheduling of observations
  • Support the project team in tracking the details of all observations
  • Support various observation projects simultaneously
  • Train other schedulers and support staff on the use of scheduling tools
  • In-office administrative tasks as assigned; including scoresheet management and auditing
  • Other duties as assigned

Role Qualifications:

  • At least 1-3 years of relevant experience
  • Proficiency in Google office software (Gmail, Google Docs, and Sheets)
  • Fluency in English is required, knowledge of additional languages is a plus
  • Ability to multitask, prioritize and manage time effectively
  • Strong attention to detail
  • Exemplary organization, written, and interpersonal communication skills
  • Think at both a big-picture and detailed level
  • Comfortable working in person, in the cloud, remotely, and using video software for meetings.

Preferred Qualifications:

  • Bachelors' degree or an equivalent combination of education and experience
  • Working knowledge of Salesforce and Timesheet Mobile
  • Experience with Pandadoc, Asana, and Toggl

Teachstone is an Equal Opportunity Employer. We consider all applicants without regard to race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic data, political affiliation, or any other status protected by law. We are dedicated to fostering an inclusive and diverse culture.

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