IT Support Specialist

4 weeks ago


Auburn Hills, United States CareerBuilder Full time

** US Farathane, LLC**
** IT Support Specialist**
Auburn Hills, MI 48326
**US Farathane** has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year.
We provide customers with a wide range of full-service support from black box design concepts to highly engineered composites, TPEs and TPOs as well as specialized extrusion and compression technologies.
**Job Description**
* IT Support Specialists provide technical support, advice, and assistance to consumers and the company with technical hardware
* Provide helpdesk support and resolve problems to the end users satisfaction
* Monitor and respond quickly and effectively to requests received through the IT Helpdesk
* Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Develop and maintain standard computer configurations for end-user computers
* Configure and deploy computers and associated peripheral equipment to meet the needs of the business
* Maintain deployed computers through troubleshooting, repair and/or replacement
* Manage inventory, tracking and disposal of end-user IT equipment Installation of new network printers and network attached scanning devices
* Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement
* Coordinate associated vendor-provided services
**Job Requirements**
BS or AS in information technology strongly preferred
Prior IT support role experience
**Benefits**
* Medical
* Dental
* Vision
* 401K with Company Match
* Paid Holidays and Vacation
* Job Promotional Opportunities

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