IT Support Specialist

2 weeks ago


Auburn Hills, United States U.S. Farathane Full time

** US Farathane, LLC**

** IT Support Specialist**

Auburn Hills, MI 48326

**US Farathane** has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year.

We provide customers with a wide range of full-service support from black box design concepts to highly engineered composites, TPEs and TPOs as well as specialized extrusion and compression technologies.

**Job Description**

* IT Support Specialists provide technical support, advice, and assistance to consumers and the company with technical hardware

* Provide helpdesk support and resolve problems to the end users satisfaction

* Monitor and respond quickly and effectively to requests received through the IT Helpdesk

* Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Develop and maintain standard computer configurations for end-user computers

* Configure and deploy computers and associated peripheral equipment to meet the needs of the business

* Maintain deployed computers through troubleshooting, repair and/or replacement

* Manage inventory, tracking and disposal of end-user IT equipment Installation of new network printers and network attached scanning devices

* Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement

* Coordinate associated vendor-provided services

**Job Requirements**

BS or AS in information technology strongly preferred

Prior IT support role experience

**Benefits**

* Medical

* Dental

* Vision

* 401K with Company Match

* Paid Holidays and Vacation

* Job Promotional Opportunities



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