Customer Success Manager

3 weeks ago

Cincinnati, United States Peterson Technology Partners Full time

Job Description

Location: Cincinnati, OH

Hybrid Schedule: 3 days in office / 2 days at home weekly. The Hiring Manager would like for this person to be onsite for 1-2 weeks for training and work a hybrid schedule thereafter (in office Mon/Tue/Thurs; remote Wed/Fri).

Shift: 8:30AM-5:30PM

Job Summary

The Manager, Client Success is responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. This individual must possess strong communication skills (verbal and written), organization skills, attention to detail, and the ability to multi-task. The successful Manager must be able to work both independently and with a team, proactively communicate with brands and agencies, be knowledgeable of client review/submission systems, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments.

What You’ll Do

Own and efficiently manage multiple accounts, brands, and programs. Develop a fluent understanding of all program-specific goals and objectives. Apply knowledge of company products and programs to provide input to sales. Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies). Successfully translate client input and objectives into clear direction for internal teams. Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction. Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams. Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams. Produce, manage, and update company documents and trackers as needed. Provide insight into campaign success metrics and be able to articulate performance to clients. If required, have a working knowledge of client review/submission systems, and take ownership of submission process.

What We Need

Bachelor’s Degree in a related field 2+ years agency, marketing, or project management experience Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue Cursory understanding of digital marketing best practices and how people process information in new media formats

Desired Qualifications

PMP certification Experience working in a highly regulated industry such as healthcare or pharma

What You'll Need To Succeed

Exceptional organizational skills and ability to juggle competing objectives, adapting easily to changing priorities Consistent ability to craft clear, grammatically correct, and professional business communication Strong interpersonal skills – ability to establish and maintain successful cross-functional relationships and collaborate closely with multiple teams Strong attention to detail and accuracy Focused and results oriented – consistent ability to deliver by deadlines “Can-do” attitude in an environment of entrepreneurship, innovation, and opportunity Simple and fast work style steeped in curiosity

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