Entry Level Customer Relations Manager

3 weeks ago

Cincinnati, United States Resurgence Management Full time
Job DescriptionJob Description

We are relentlessly searching for an energetic Entry Level Customer Relations Manager who is a fast-learner, solution-oriented, and thrives on overcoming challenges. You will be the face of our client and a vibrant, visible force on the sales team. You will also have the opportunity to gain immense client exposure and directly impact our firm's success. 

You learn best by doing, which is why we have a 3-4 week comprehensive onboarding and training period in our business program. You will receive a general business and sales education, review our client's expansion objectives and their products and services available, and thoroughly review compliance and client/consumer confidentiality training. 

Responsibilities of our Entry Level Customer Relations Manager :

  • Identify high-potential markets, cross-selling and up-selling opportunities, and promotions, and develop outbound business & sales strategies to attract and close potential leads
  • Use active listening skills and value-based selling methods to attract and engage the customer and lead them through the sales pipeline 
  • Manage the sales lifecycle from prospecting and initiating contact to closing the sale and generating referrals 
  • Maintain a working knowledge of all products, services, and promotions available to specific markets
  • Collaborate with the Senior Sales Account Manager to build your sales pipeline by generating and following up on leads, cold-calling, and building strong relationships with customers for cross-selling opportunities in the future
  • Actively participate in the outbound sales strategy and business development process, the creation of critical tools and assets, and feedback sessions to identify and troubleshoot areas for improvement within the sales pipeline, pitch, or account management 

 

Entry Level Customer Relations Manager Experience, Skills, and Education:

  • Bachelor's degree is preferred, but not required
  • 1-2 years of work experience in sales, business development, hospitality, customer service, etc. with a track record of peak performance
  • Excellent communication, negotiation, and interpersonal skills
  • Entrepreneurial-minded self-starter that thrives in a fast-paced, hyper-growth environment
  • Unmatched work ethic and a competitive drive to succeed 

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