Front Desk Agent

2 weeks ago

Menomonee Falls, United States Hostmark Hospitality Full time

** Front Desk Agent**

** Delta Hotels by Marriott Milwaukee NorthwestMenomonee Falls, WI**

**Job description**

RESPONSIBILITIES/DUTIES:

- Counts and verifies cash in drawer.

- Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly.

- Inputs reservations from customers or calls.

- Greets and registers guests, and assigns rooms.

- Processes all check-outs.

- Balances all department accounts before the end of the shift and follows procedures for all computer postings.

- Verifies that all checks are properly endorsed and stamped.

- Maintains the neatness of the Front Desk work area.

- Keeps keys and cash under constant security.

- Monitors guest accounts and notifies manager of any extreme charges to any guest account, or any suspicious action by a guest.

- Runs a detailed shift audit to the printer and makes the shift closing.

- Keeps a constant check of reservation status by taking a detailed arrival report.

- Completes departure reports and follows up with the Housekeeping department on late check outs.

- Verifies room status as stated on the Housekeeping report immediately after receiving it. Investigates and corrects any discrepancies.

- Assists the guests with pertinent information concerning the hotel's accommodations and features, and resolves complaints.

- Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines.

- Performs shift closing procedures and reviews all work performed during the shift.

- Interfaces with audit shift and housekeeping to ensure a continuous and smooth running operation.

- Ensures that all problems, complaints, and special instructions are logged in the Front Office Manual.

- Performs all other related duties as assigned.

**The ideal candidate for this position**

REQUIRED TRAINING/ EDUCATION/EXPERIENCE:

High School Diploma or equivalent. Prefer 1-2 years experience in a hotel setting. Prefer Marriott experience.

MINIMUM QUALIFICATIONS:

* Good communication and interpersonal skills.

* Must have command of the English language

* Must be able to work flexible days and hours, including weekends and holidays.

* Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.

* Must be able to work with minimal supervision.

* Able to stand for 8 hours.

* Able to lift 35 pounds

* Able to perform tasks several tasks simultaneously.

* Good hearing and vision with or without corrective lenses.

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