Hotel Front Desk Associate l Post Falls, ID
2 months ago
Summary of Responsibilities We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you Responsibilities to include: Greet guests upon arrival and provide them with information about the hotel and its amenities Check guests in and out, ensuring accuracy of information and payment processing Handle guest inquiries, requests, and complaints promptly and professionally Assist with reservations, cancellations, and modifications Maintain knowledge of room availability, rates, and hotel services Provide recommendations for local attractions, restaurants, and activities Operate phone systems and handle incoming calls with proper phone etiquette Assist with night audit duties as needed Collaborate with other hotel departments to ensure guest satisfaction Maintain a clean and organized front desk area Skills and Requirements Excellent guest relations skills with a strong focus on customer service Previous experience in the hotel industry or related field is preferred Knowledge of front desk operations and hospitality management principles Familiarity with night audit procedures is beneficial but not necessary Proficient in using phone systems and handling multiple calls simultaneously Strong communication skills, both verbal and written Ability to handle difficult situations with professionalism and tact If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.
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