Member Services Representative
3 weeks ago
Member Services Representative
6300 NW 5th Way, Fort Lauderdale, FL 33309, USA
Req #182
Friday, August 23, 2024
Opportunity Summary:
Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager.
The Member Services Representative is responsible for the following:
+ Handles incoming calls and performs outbound calls
+ Meets or exceeds company and client performance metrics
+ Maintains phone and contact logs and documents call details as appropriate
+ Maintains strong knowledge of assigned products/markets and the applicable state and federal regulations
+ High School Diploma Some college preferred
+ Detail oriented, fast learner, and excellent communication skills
+ Possesses technical ability to use phone and computer system
Other details
+ Pay Type Hourly
Apply Now
+ 6300 NW 5th Way, Fort Lauderdale, FL 33309, USA
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