Member Services Representative

3 weeks ago


Fort Lauderdale, United States Centers Plan for Healthy Living Full time

Member Services Representative

6300 NW 5th Way, Fort Lauderdale, FL 33309, USA

Req #182

Friday, August 23, 2024

Opportunity Summary:

Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager.

The Member Services Representative is responsible for the following:

+ Handles incoming calls and performs outbound calls

+ Meets or exceeds company and client performance metrics

+ Maintains phone and contact logs and documents call details as appropriate

+ Maintains strong knowledge of assigned products/markets and the applicable state and federal regulations

+ High School Diploma Some college preferred

+ Detail oriented, fast learner, and excellent communication skills

+ Possesses technical ability to use phone and computer system

Other details

+ Pay Type Hourly

Apply Now

+ 6300 NW 5th Way, Fort Lauderdale, FL 33309, USA



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