Information Technology Helpdesk Specialist

4 weeks ago

Pittsburgh, United States The Gateway Engineers Inc Full time

Gateway Engineers is a multi-million-dollar full-service civil engineering consulting firm. We're located in Robinson Twp. and have a beautiful campus outfitted with a walking trail, outdoor volleyball court, garden area, outdoor conference rooms and a fire pit. We also offer many programs that help create a work life rhythm like vehicle detailing, gym memberships, dry cleaning, meal delivery, technology loan program, and more We promote and invest in professional development and will help you achieve your goals. We work hard but have fun while doing it

What we offer:

  • Health, dental, and vision insurance
  • Employee Assistance Program
  • Company paid short-term and long-term disability insurance and life insurance
  • Quarterly performance bonuses
  • PTO and 8 paid holidays
  • 401(k) match & 401(k) Roth and Profit Sharing
  • Student loan repayment and tuition reimbursement
  • Company paid professional society memberships & professional licensure registration fees
  • Employee referral program
Responsibilities:
  • Maintain efficient operation of the Gateway Information Technology network.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Provide hands-on system administration support, system maintenance, and operations support.
  • Coordinate the planning, implementation, and maintenance of all information technology products.
  • Manage Microsoft Online Services solutions (Office365).
  • Backup Administration.
  • Printer management.
The ideal candidate will have the following experience:
  • Monitoring and responding to helpdesk requests.
  • System administration.
  • Installation of desktop computers, desktop imaging, and software installation.
  • Troubleshooting and logging all hardware and software problems and documenting solutions.
  • Maintaining, managing, troubleshooting, and upgrading computer systems and servers for performance and security related issues.
  • Phone system support.
  • Active directory.
This opportunity requires:

Education
  • Associate's degree in Information Technology or related field
Experience
  • 0-2 years experience
  • The candidate should have good communication, troubleshooting, and analytical skills. Knowledge of computing and computer network (LAN/WAN) hardware, software, and peripheral equipment is preferred. Experience with all aspects of systems administration (AD, Group policies, Mail, Virtualization, Backups) and phone system administration.

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