Director of Information Technology

2 weeks ago

Pittsburgh, United States Questeq Full time

Who we are: We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing: The Information Technology Director (On-Site) will lead the talented team at the North Hills School District. You will be the primary interface between Questeq and the educational institution and will be responsible for managing the overall education technology delivery model.

Essential Job Functions: Works pro-actively with the district’s administrative team to achieve district goals Participates in the district’s administrative team meetings (as required) Leads or serves as a member of the customer’s technology committee (based on customer requirements) Serves as the primary contact for all technology-related communication Communicates effectively with all levels of the school system staff Proactively manages the IT support staff Oversees and executes the onsite day to day technical support and network operations Improves network, desktop hardware and software processes and supports critical business strategies Manages and coordinates projects Compiles project status reports Coordinates project schedules Leads project meetings Identifies and resolves technical problems Develops and manages the district technology budget and purchasing process according to established district business practices Manages and maintains software licenses Supervises the system-wide inventory of technology assets as defined between the school district and Questeq Identify technology infrastructure current and future needs Recommend technology improvements Conduct periodic district staff training for new applications or technology processes Manages and tracks call ticket queue, ticket documentation and time to close metrics Analyze ticket information and identify productivity improvements Identify opportunities to eliminate ticket causes Identify opportunities for remote resolution Adhere to all Questeq company policies

Qualifications & Educational Requirements Bachelor’s degree in technically related field A+, Network+ and Microsoft technical certifications preferred Experience with Apple products a plus Experience with leadership & vision Experience with strategic planning Familiarity with ethics & policies Instructional focus & familiarity with professional development Experience with team building & staff development Clearly defines and consistently communicated staff performance expectations Creates innovation and supports continuous staff improvement Rating, rewarding, and holding staff accountable for achieving specific goals Extensive experience with Information Technology Management Familiarity with communication and business systems management Experience with data management Must possess or be able to pass following clearances: Child Abuse History, Criminal Background Check, and Fingerprinting Clearances This is a fulltime, benefited position; medical, dental, vision and a 401k with company match

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