Systems Specialist

4 weeks ago

Pittsburgh, United States U.S. Courts Full time

Summary

Our IT Systems Specialist delivers tailored technical support to judges, chambers support staff, and clerk's office personnel, offering expertise in IT systems, hardware, and software assistance. The Systems Specialist is responsible for planning, research, installation, maintenance, support and training for courtroom audio/video systems and services.

Duties

Responsibilities include courtroom sound, streaming audio and video, video/electronic evidence presentation equipment, displays, recording and video conferencing equipment at multiple court locations within the district. to view a brief video about information technology careers.

This position will be based in the Pittsburgh, PA Courthouse, but the incumbent will serve as part of the district-wide IT team responsible for supporting all divisional offices (Pittsburgh, Erie, and Johnstown). The work will be performed in an office setting and is only eligible for limited telework operations. Travel to other divisional offices, which may require overnight lodging may be required. Occasional emergency and after-hours coverage may be required.

Responsibilities Provide information and assistance to court staff via the IT helpdesk for courtroom and general technology issues. Troubleshoot and provide guidance on technical program problems while logging assistance requests and prioritizing the users need for immediate or subsequent assistance. Handle relocation, movement, and installation of end-user computer hardware and peripherals. Assist in the development and instruction on procedures for coordinating video and teleconference for the court. Coordinates video and teleconferences for the court. This may involve tasks such as scheduling, basic troubleshooting, setting up equipment, initiating calls, and monitoring equipment during conferences. Provide support for video and audio teleconferencing technologies, including in-person support for court proceedings and events which utilize such technologies. Provide on-site repair, reconfiguration, adjustments and replacement of audio/visual equipment and supplies. Troubleshoot devices at the hardware level. Configure devices and systems for proper operation. Maintain the operation of applications on desktop, laptop, and mobile devices (including but not limited to operating systems Windows Operating Systems, macOS, Apple iPhones, iPads, and iOS mobile devices). Assist with troubleshooting and end-user operational use of Courtroom Technology. Including the management and setup of audio-visual hardware and software in courtrooms and training rooms. Assisting in the development and maintenance of new and existing evidence presentation equipment. Assist with coordinating, establishing, and managing teleconferencing and videoconferencing utilizing applications such as Microsoft Teams, and Zoom. Perform other related duties or special projects as assigned. Technology trends and infrastructure change over time, and skill sets must refresh as operational needs change.

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