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Bilingual Customer Service Representative
1 week ago
CornerStone Staffing has partnered with the City of Dallas and is seeking a Customer Service Representative
If you have experience working with women, infants, and children we want to hear from you
APPLY TODAY to start a CAREER
Job Title: Bilingual Customer Service Representative for WIC department
Location: Dallas, TX - Spring Valley
Schedule: Monday-Friday 8am-6pm
Pay: $17.82/hour
Responsibilities:
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The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.
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Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.
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Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.
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Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.
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Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.
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Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.
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Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.
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Performs any and all other work as needed or assigned
Job Requirements:
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2 years in health care, education, community or social services
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Identifies as having been of WICs target population and can be trained to be a paraprofessional
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State of Texas Driver's License.
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High School Diploma, GED
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Must be bilingual, Spanish
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Knowledge of the Power of Influence (P.O.1.) principles when providing WIC services.
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Knowledge of WIC program and working with women, infants, and children.
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Knowledge of customer service and program information.
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Ability to work with computers and provide information.
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Ability to communicate program standards.
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Ability to evaluate applicants and direct to appropriate resources.
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Ability to complete WIC nutrition modules during probationary period.
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Communicating effectively verbally and in writing.
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Establishing and maintaining effective working relationships.
Application Process Includes:
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Skills Testing
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Drug Testing
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Background Check
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