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Professional Services Lead

2 months ago

Coral Springs, United States Fiserv Full time
Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Professional Services Lead

What does a successful Professional Services Lead do at Fiserv?

You will lead our Technical Solution Team, ensuring our clients fully leverage our product through customized integrations and services. You will gather client requirements, design tailored solutions, and oversee project implementation. Your leadership will ensure projects are delivered efficiently, enhancing client satisfaction and product adoption. If you're experienced in consulting, software engineering, or technical project management, and excel in a fast-paced environment, join us in making a significant impact on our clients' success.

What you will do:
  • Gather requirements, conduct analysis, and be responsible for project design
  • Scope calls with customers for analysis and provide solutions
  • Manage and coach the implementation team and provide training to internal team members
  • Project manage deliverables for timely delivery of technical projects
  • Be the public face for the team, supporting sales with professional services
  • Maintain and produce internal and customer-facing documentation
  • Provide continuous team improvement through process standardization and automation
What you will need to have:
  • 4 - 7 years of experience as a Professional Services business unit leader with expertise in business development, contract negotiation and client engagement expertise
  • 4 - 7 years of experience understanding and development of PS and or Operational budget/plan aligned to business strategy
  • 4 - 7 years of experience as a Program and/or Project Manager
  • Advanced/Fluent in Spanish and English
  • Bachelor's degree in computer science, or a related field, or an equivalent combination of education, work, and/or military experience
What would be great to have:
  • Previous experience leading an Implementation of Core Banking, Digital Banking and/or Enterprise Resource Planning (ERP) solutions
  • Previous experience with Financial Services implementation projects
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).


What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.