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Program Manager
4 months ago
1.2.1 CMKey Responsibilities: Take the ownership to oversee the day to day operations relating to Change Management Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement Ensure Changes are implemented within scheduled time and evaluated post implementation Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer) Develop & maintain e Change & Release Calendar across Suppliers Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board Coordinate implementation of Changes that have require multiple Service Providers Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities. Identify and implement process improvements and ITSM platform/integration enhancements relating to same Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness Consolidate reports related to Change Management from all Service Providers Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows Conduct regular trainings for process awareness and improve process complianceQualifications/Skills: Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills (1.) Please input Job Description in Additional requirements free text box
