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Customer Service Representative
2 months ago
Description Farm Credit Services of Mandan is hiring a full-time Customer Service Representative in our Mandan branch. We are a member-owned cooperative committed to serving rural America. This position is responsible for providing a variety of clerical functions needed to support the branch's credit and related services operations for the benefit of our customers.Indicators of SuccessExcellent communication and customer service skillsStrong ability to work well within a teamAttention to detailHigh level of confidentiality and professionalismMajor/Essential ResponsibilitiesInputs data to prepare loan documents for loan approval and closingUtilizes systems to book loans and maintain accuracy of transactionsReceipts payments and processes loan disbursementsProvides support to association staffCompletes correspondence for loan officers and verifies the accuracy of work completedPerforms follow-up tasks and keeps reminders for loan officers to ensure adherence to loan conditionsProvide exceptional customer service for contacts whether in-person, via phone, email, or other communication meansQualificationsTwo-year post-secondary degree preferred One-year related experience preferredAn acceptable combination of education and experiencePrevious loan processing experience is desiredBenefits Farm Credit Services of Mandan offers a package of compensation and benefits programs that supports our efforts to attract, reward and retain qualified employees.Financial - Base + Incentive pay structure, up to 9% employer 401K contribution.Paid Time Off- Vacation, sick leave, dependent sick leave, paid holidaysHealth Benefits- Medical, dental, and vision plans; employer paid short and long term disabilityHealth and Wellness- Health and wellness reimbursements, Employee Assistance ProgramProfessional Development- On the job training, conferences and seminars, educational assistance programCommunity Involvement- Paid Volunteer Day, participation in community eventsOur Values Relationship Driven- we value our customers, employees, and communities we serve.Teamwork- we work together for mutual success.Integrity- we consistently do the right thing for the right reason.Accountable- we deliver on our commitments to pursue excellence.Innovative- we embrace change to fulfill our vision and mission.EEO / AAP – M,F, Veterans, Disability
