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Lead Customer Care Representative
2 months ago
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
About Us: Baxter's Mission
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Your role at Baxter
As a Government Customer Service Specialist, you will provide full order management support to our external Government Customers and internal business partners who support our external Government Customers.
You will act as the primary liaison between Baxter Healthcare Corporation and all agencies associated with the Federal Government, such as Veteran Administration Medical Centers, Department of Defense Medical Facilities, U.S. Affiliates, etc. for Baxter’s Front Line Care Division aka Welch Allyn.
This is where you can make a positive impact with our Federal Government customers across the US and at our military bases overseas. You will speak with the customers whose lives are saved and sustained by Baxter products.
Your team
Daily service operations for hybrid on-site and work-from-home front-line team consisting of four Government Specialist, Customer Service Reps, one Government Contracting Specialists and one manager to ensure that customers and patients receive the best possible service.
What you'll be doing
Responsible for providing accurate, responsive, and efficient placement of orders and quotes, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
Perform both front and back-office support including issuing credit and rebills.
Resolve complex customer questions, complaints, and requests.
Accountable for providing outstanding service to all external customers, patients, and Baxter team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Systems various sales representatives, Center for One Baxter, and others.
Responsible for detailing service failures that impact the customer and the organization.
What you'll bring
High school graduate/GED required; Bachelor’s Degree preferred.
2+ years of customer service or supply chain experience required.
Healthcare experience preferred.
Strong verbal and written communication skills.
Expertise in working with the Microsoft suite of applications and skills for working in web-based applications.
Demonstrate strong social skills, ability to work in a team environment, attention to detail, ability to multi-task and excellent problem resolution skills.
Ability to be flexible to cover a shift during hours of operation, ranging between 8:30-5:30 Monday - Friday.
Ability to be on call after hours, if needed.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 to $61,600 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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