Customer Service Representative

2 weeks ago


Cleveland, United States Smart Solutions Inc Full time
Description

Our client has an immediate need for an Event Customer Service Representative and play a vital role in ensuring exceptional customer experiences during events. This position offers an exciting opportunity to engage with attendees and uphold our commitment to outstanding service.

Responsibilities:
  • Greet and assist attendees, providing information about the event and its offerings.
  • Handle inquiries, feedback, and complaints in a professional and timely manner.
  • Ensure seamless registration processes and assist with ticketing or entry procedures.
  • Collaborate with event organizers to address customer needs and resolve issues promptly.
  • Maintain a welcoming and organized environment for attendees.
Requirements:
  • Excellent interpersonal and communication skills.
  • Ability to remain calm and courteous in high-pressure situations.
  • Strong problem-solving abilities and attention to detail.
  • Prior customer service experience is advantageous.
  • Flexibility to work varied hours during events, including evenings and weekends.
Benefits:
  • Opportunity to work in a dynamic and exciting event environment.
  • Valuable experience in customer service and event management.
  • Competitive compensation and potential for career growth.


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