Customer Service Representative

4 weeks ago

Cleveland, United States SkySource Solutions Full time
Job DescriptionJob Description

We are seeking 12 tech savvy Customer Service Representative to join our growing and enterprise team You will be responsible for helping customers by providing support and service information and resolving customer issues regarding questions about their contract. Our Inbound Customer Service Representatives work in multiple systems throughout the day, with several types of software. 

Compensation

  • Compensation starts at $20 per hour with ROBUST benefits

Training

  • Training starts on June 17th and we are hiring 12 Customer Service Reps (this is a firm start date)

  • Must not have any vacations or time off needed in the first 90 days.

  • Monday-Friday for the first 4 weeks hours are 8:30am-4:30pm

After Training

  • The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are not optional and you MUST be open to working all the listed schedules.

Looking for detailed Customer Service applicants who have provided Customer Support or potentially have come from the Financial, Legal, Technical, Hospitality or Retail industry. 

We are growing and looking to hire 12 Customer Service Representatives to start on June 17th. This is full time Customer Service Representative role that starts at $20 per hour with full benefits.

Training hours are 8:30am-4:30pm for the first 4 weeks and after training you will move to one of the following Monday-Friday schedules listed below and must be available for all 5 shifts as you will be picked for one of the five at random. After 4 weeks of training you will take an assessment.

The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are not optional and you must be open to working all the listed schedules.

This is a Hybrid role and after 2 months of training onsite at our downtown office you will move to hybrid once assessed, 3 days from home and 2 days in the office. Eligibility for hybrid schedule is based on performance and attendance - this is evaluated monthly.

Responsibilities:

  • Provide information about our legal insurance plans

  • Troubleshoot and resolve customer issues and concerns

  • Ability to work on 3 computer screens

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

Qualifications

  • 2-5 Previous experience in customer service, or other related fields

  • Ability to work on 3 computer screens

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Be located in the Greater Cleveland area.

  • Have a reliable, high-speed internet/WIFI connection available in his/her home

  • Have a quiet place from which to work

  • This is a Hybrid role and after 2 months of training onsite at our downtown office you will move to HYRID, 3 days from home and 2 days in the office.

College Experience

  • In order to be considered for this role, you must have at least some college with 5 years of Customer Service or 2 Years of Customer Service and a Bachelors Degree

Compensation

  • Compensation starts at $20 per hour with full benefits

Training

  • Training starts on June 17th and we are hiring 12 Customer Service Reps

  • Monday-Friday for the first 4 weeks hours are 8:30am-4:30pm

After Training

  • The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are NOT OPTION and you must be open to working all the listed schedules.

Company DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource differenceCompany DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r
The SkySource Difference: We are not just another staffing firm We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r
\r
Apply today and experience the SkySource difference

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