Customer Care Representative

3 weeks ago


Chantilly, United States CareerBuilder Full time

Overview

Welcome Home Build your career with Lennar
As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.
At Lennar, Everythings Included in our homes, and Everyones Included on our team.

Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Customer Care Representative:
Lennar is seeking a Customer Care Representative to handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Responsibilities

Guide Lennar Homeowners through the New Home Celebration/Orientation.
Meet with homeowners at their homes to view their concerns and advise if warrantable.
Organizes and prioritizes written lists of warrantable items to be completed.
Records, maintains and finalizes homeowner files for assigned communities.
Administers warranty cost controls by having a complete knowledge of all scopes of work.
Manages business partner accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and ready to move-in homes.
Responsible for scheduling to make corrections and supervising work of business partners.
Verifies work progress and completion pf assigned business partner tasks.
Performs quality control inspections before walk-through.
Schedules worksite appointments as needed.
Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with policies and procedures.
Able to investigate, detect and resolve warrantable concerns.
Qualifications

High school diploma or equivalent
Customer service or construction experience preferred
Superior verbal communication skills
Strong ability to multi-task
Outgoing, professional demeanor with the ability to establish and maintain effective relationships
Basic computer skills
Customer Service training preferred/will also train as needed
Lennar Core Values
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar
Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join:
Health Insurance - Medical, Dental & Vision
Vacation 3 weeks of vacation per year to start
Holidays, Sick Leave, & Personal Days
401(k) Savings Plan with company match
Paid Maternity & Bonding Leave
New Hire Referral Bonus Program
Product Purchase Discount for Associates
Associate Assistance Plan
Everyones Included Day

- In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
And More
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
#CB #LI-AS1 #HomeiswithLennar
Type

Regular Full-Time



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