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Entry-Level Customer Service Professional

2 months ago

Kennesaw, United States NorthPoint Search Group Inc Full time

Entry-Level Customer Service Professional - Kennesaw, GA Company:

- A Leading Medical Device Company Location:

Kennesaw Job Description: Are you looking to kick-start your career in the medical device industry with one of the largest and most reputable companies in the USA? Join our team as an Entry-Level Customer Service Professional, and let us provide you with the training and opportunities you need to succeed in this dynamic field. This is not just a job; it's your pathway to a rewarding career in one of the most exciting niches in the medical device industry. Key Responsibilities: Customer Engagement:

Interact with customers in a friendly and professional manner through phone, email, and other communication channels to address inquiries, provide information, and assist with their needs.

Product Knowledge:

Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.

Training and Development:

Participate in our comprehensive training program, designed to equip you with the knowledge and skills needed to excel in the medical device industry.

Order Processing:

Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.

Problem Solving:

Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.

Data Management:

Maintain accurate and organized customer records and data in our CRM system.

Sales Support:

Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.

Qualifications: Education:

High school diploma or equivalent. Some college coursework is a plus but not required.

Experience:

No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.

Communication Skills:

Excellent verbal and written communication skills.

Customer-Focused:

A passion for delivering exceptional customer service and a commitment to customer satisfaction.

Tech-Savvy:

Comfortable using various software tools, including Microsoft Office Suite.

Team Player:

Ability to work effectively as part of a collaborative team.

Benefits: Comprehensive Training: We provide a structured training program to equip you with the skills and knowledge you need to excel. Career Pathway: Enjoy opportunities for career progression within our organization, with a clear pathway for growth. Employee Benefits: Access to medical, dental, and vision (MDV) insurance, 401(k), and other benefits. Positive Culture: Join a supportive and inclusive work environment where your contributions are valued.

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