Front Desk Agent
2 weeks ago
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Provides leadership to the team with ongoing training and coaching; leads by example. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios. Responds to guest comments or complaints, referring customers to General Manager as necessary. Prepares housekeeping duty rosters for move-out and stay-over cleans. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms and public areas to accepted health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. Responds to emergency situations. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency. Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: Good people skills for dealing with both staff and guests. Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. The employee must occasionally lift and/or move up to 25 pounds Job Types: Full-time, Part-time
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Front Desk Agent
4 days ago
Tacoma, United States Aimbridge Hospitality Full time$17.50/hr Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering gue Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
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Elks Temple Front Desk Agent
4 weeks ago
Tacoma, United States McMenamins Full timeThe primary responsibility of the front desk staff is to attend to the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff. For this reason excellent cust Front Desk, Agent, Customer Service, Restaurant, Manager
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Elks Temple Front Desk Agent
4 weeks ago
Tacoma, United States McMenamins Full timeTITLE:Front Desk AgentREPORTS TO: Hotel ManagerFLSA CLASS: Hourly Non-Exempt Wage Range: $18-$21/hr The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required...
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Front Desk Agent
2 weeks ago
Tacoma, United States IHG Full timeRole Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any...
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Front Desk Agent
1 month ago
Tacoma, United States Motel 6 -- Tacoma Full timeJob DescriptionJob DescriptionDirects and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely...
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Front Desk Representative
4 days ago
Tacoma, Washington, United States Aimbridge Hospitality Full timeJob Summary$17.50/hrAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing...
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Front Desk Attendant
3 months ago
Tacoma, United States UFC Gym Full timeJob DescriptionJob DescriptionThe Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Customer Service Warmly greets members and...
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Front Desk Agent
1 month ago
Tacoma, United States Hotel Murano Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
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Front Desk Associate
6 days ago
Tacoma, Washington, United States Cogir at the Narrows Full timeJob SummaryCogir at the Narrows is seeking a highly skilled and customer-focused Front Desk Receptionist/Concierge to join our team. As the first point of contact for residents, families, visitors, and guests, this role plays a vital part in representing our community and providing exceptional service.Key ResponsibilitiesProvide warm and welcoming greetings...
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Front Desk Representative
4 days ago
Tacoma, Washington, United States Marriott Tacoma Downtown Full timeJob SummaryAs a Front Desk Agent at Marriott Tacoma Downtown, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.Key Responsibilities:Register...
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Front Desk Coordinator
4 days ago
Tacoma, Washington, United States Avamere Family of Companies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Avamere Family of Companies. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Answering Phones: Respond to incoming...
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Front Desk Representative
4 days ago
Tacoma, Washington, United States Marriott Tacoma Downtown Full timeJob Summary$17.50/hrAs a Front Desk Agent at Marriott Tacoma Downtown, you will be responsible for providing exceptional guest service during their stay and settling their account upon completion. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive,...
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Front desk receptionist/Concierge
3 weeks ago
Tacoma, United States Cogir at the Narrows Full time $20 - $22Job DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our premier retirement community Cogir at the Narrows.As the first point of contact with our residents, families, visitors, and...
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Patient Service Representative
2 days ago
Tacoma, Washington, United States MultiCare Full timeAbout the RoleThe Patient Service Representative is a vital member of our front desk team, providing exceptional patient care and support in a fast-paced environment. As a representative of MultiCare, you will be the first point of contact for patients, setting the tone for their experience with our healthcare system.Key ResponsibilitiesProvide friendly,...
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Front desk receptionist/Concierge
2 months ago
Tacoma, United States Cogir at the Narrows Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our premier retirement community Cogir at The Narrows.As the first point of contact with our residents, families, visitors, and...
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Front Desk Reception
3 weeks ago
Tacoma, United States Pace Staffing Network Full time $18 - $21Job DescriptionJob DescriptionKey ResponsibilitiesBoth schedule patients and facilitate the check in process as well as intake and update patient information into your technology toolReceive and process co-pay or patient paymentsAble to support the diverse tasks of the Front Desk responsibilities in and organized and effective wayPossess solid MS Office...
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Customer Service Representative
1 week ago
Tacoma, Washington, United States IHG Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesGuest Services: Greet and check-in guests, handle room...
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Front Desk Associate
3 months ago
Tacoma, United States Metal Magic Full timeJob DescriptionJob DescriptionResult Statement this position is accountable for producing the following result:Maintain and manage the company Front Desk including accurate company records, taking payments, bookkeeping, invoicing and collections. Perform Secretarial duties including answering of phones, taking messages, and responding to emails. Ensure...
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Insurance Agent
3 months ago
Tacoma, United States The Santos Agency Full timeJob DescriptionJob DescriptionCompensationThis role is commission-onlyAverage Part Time 1-2 sales/week = $25K - $50K per yearAverage Full Time 3-5 sales/week = $75k - $125K per yearRoleThis is a Remote/Virtual sales position selling life insurance products. We have a streamlined lead generation system and there is no cold calling involved. Our system will...
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Insurance Agent
3 months ago
Tacoma, United States The Santos Agency Full timeJob DescriptionJob DescriptionCompensationThis role is commission-onlyAverage Part Time 1-2 sales/week = $25K - $50K per yearAverage Full Time 3-5 sales/week = $75k - $125K per yearRoleThis is a Remote/Virtual sales position selling life insurance products. We have a streamlined lead generation system and there is no cold calling involved. Our system will...
