Customer Service Representative

13 hours ago

Decatur, United States Southern Home Services LLC Full time

Job Type

Full-time

Description

Are you ready to Be Part of Something BIGGER

Valley Heating & Cooling is looking for a dynamic Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU

Essential Functions:

  • Answer incoming customer requests and inquiries in a professional & friendly manner
  • Act as a liaison between customers, technicians, salespersons & management
  • Schedule service and routine maintenance appointments
  • Maintain & update customer records based on interactions
  • Process invoice payments
  • Provide information about products and services
  • Troubleshoot and resolve customer issues and concerns
  • Develop & maintain a knowledge base of the evolving products & services that benefit our customers
  • Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Qualifications:
  • Minimum of 1-year administrative or customer service experience in an office setting is required
  • Ability to easily cultivate strong rapport with customers and co-workers
  • Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
  • Work well independently & with integrity in a structured yet relaxed environment
  • Enjoy patiently, empathetically helping others
  • Excellent written and verbal communication skills
  • $18 - $22/ hr
Benefits:
  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Holidays
  • Medical, Dental and Vision Benefits
  • Company Matched 401k

Be part of something new and exciting. Join an integrity driven, family-oriented team

Apply Now

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

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