Patient Services Representive

3 weeks ago

Brockton, United States Behavioral Health Network Full time
Patient Services Representative (Intake Coordinator)

Join our team of competent and compassionate professionals as an Intake Coordinator at Behavioral Health Network at the following locations: Attleboro, Brockton, Somerville, Hyannis, Lawerence, and Lowell

Your experience, knowledge and great skills will support Behavioral Health Network with the following:
  • Engaging individuals to obtain answers to intake and medication-related questions and communicating admissions expectations clearly and professionally.
  • Assessing risk and identifying when individuals need to be transferred to a higher level of care, BHN Crisis, or the police due to safety and risk.
  • Helping individuals access suitable services needed by using their working knowledge of community resources.
  • Verifying individuals' insurances accurately.
  • Coordinating schedules for intake appointments and relevant follow-up medication appointments.
  • Navigating the databases for intake and medications and completing relevant forms accurately and on a timely basis.
  • Contacting other agencies to inform them of openings in programs for appropriate admissions.
  • Providing all aspects of triage, support, information, and referrals to individuals who call BHN Crisis.
  • Communicating with individuals, referral sources, and program staff in a timely manner.
Who are we?

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

Reasons to work with BHN:
  • Work with an agency who does amazing things for others
  • You will be able to change a person's life
  • You will expand your experience in various areas of mental & behavioral health
  • You will have the opportunity to grow within the agency
  • You will not be bored with our fast-paced environment
  • You will have excellent benefits package & time off benefits available
What are we looking for in an Intake Coordinator?
  • High School Diploma or GED equivalent (required); Associate's or Bachelor's Degree in related field (preferred).
  • At least 2 years of related experience (required).
  • Previous call center or intake experience (preferred).
  • Experience verifying insurances (preferred).
  • Knowledge of mental health and substance use disorders and treatment, including severely mentally ill (required).
  • Excellent computer skills, including email, and database systems (required).
  • Electronic Health Record (EHR) experience (preferred).
  • Excellent verbal and written communication skills.
  • Knowledgeable about all BHN Substance Use programs, other BHN programs, and those offered in the community.
  • Willing and able to treat challenging and diverse individual populations.
  • Cultural competence in dealing with individuals with a variety of different cultural backgrounds.
  • Working knowledge of community resources and how to help individuals access them.
  • Knowledge and understanding of medication clinic workflows and processes.
How do I apply to be an Intake Coordinator?

If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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