Patient Service Representative

1 week ago


Brockton, Massachusetts, United States IASIS Healthcare Full time

**Job Title:** Patient Service Specialist

About the Role

This position plays a vital part in the administration team, ensuring smooth day-to-day operations in the SMG physician practice. As a Patient Service Specialist, you will maintain a professional and positive demeanor when interacting with patients, either in-person, over the phone, or via email.

Key Responsibilities
  • Answer calls and route telephone calls accordingly; take messages and ensure follow-up
  • Provide routine information to callers and offer authorized medical advice from a provider
  • Deliver exceptional customer service to new and existing patients
  • Create patient cases and document telephone calls and messages into Athena or other EMR systems
  • Schedule patient appointments and necessary testing as requested
Requirements
  • Strong customer service skills
  • Excellent communication and interpersonal abilities
  • High School Diploma or equivalent required; one to three years of experience as a medical secretary preferred
  • Experience with EMR systems (Athena a plus) and Microsoft Office applications

**Estimated Salary:** $45,000 - $55,000 per year, based on location and industry standards.



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