Senior Customer Associate
2 months ago
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. This person will interact with customers that speak both English and French and must be fluent in both languages.
Reports to: Customer Service Team Leader
Span of Control: Individual role with assigned responsibilities
Location: Toledo, OH preferred, open to remote work location
JOB RESPONSIBILITIES
Service our Customers
- Deliver consistent service to our customers
- Maximize every opportunity to "sell" to the customer
- Take proactive actions to meet customer needs and concerns creating win/win solutions
- Enter orders accurately
- Develop close relationships with our customers and understand what it takes to ensure their success
- Develop customer trust by consistently following through on actions and operating with integrity
- Leverage relationships to obtain outside-in market insights
- Leverage product training opportunities
- Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
- Identify and take action to eliminate non-value added activities within day to day operations
- Identify opportunities for, develop, maintain and execute Standard Work
- Understand and promote the use of customer tools and technology
- Implement a personal safety action plan and review with leader
- Adhere to the Owens Corning safety policies at all times
MINIMUM QUALIFICATIONS:
- Ability to speak French required
- High school degree, Associates or Bachelor's degree preferred
- SAP experience desired
- Previous experience in an ever-changing, fast-paced customer service environment
- Previous experience creating solutions in the best interest of the company and the customer
- Fluency in Microsoft Applications (Word, Excel, Outlook)
- Knowledge of building materials industry preferred
- Supply Chain knowledge
- Strong oral & written communication and listening skills
- Supportive and adaptive to a change management initiatives
About Owens Corning
Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses - Roofing, Insulation, Doors, and Composites - provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer.
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