Customer Representative

2 months ago

Toledo, United States Hub Group Full time

Major Responsibilities
JOB DESCRIPTION

  • Act as a liaison between the manufacturer/supplier, trucking carrier and receiver
  • Follow all standard operating procedures (SOP) requirements to ensure customers are well served and all company and customer requirements and company compliance standards are met
  • Locate carriers for loads. Communicate with carrier by pickup, enroute, and at delivery.
  • Persuade all carriers to use load tracking devices and applications
  • Build, maintain, and leverage relationships with key carriers on all accounts to minimize the use of load boards 6. Accurately enter and maintain up-to-date information on a continuous basis in the transportation management system (TMS)
  • Ensure that all the proper documents are completed and received before a carrier is used for the first time
  • Persuade all carriers to use load tracking devices and applications
  • Work quickly to resolve problems that may develop on a load
  • Negotiate rates with carriers within the parameters provided by the Logistics Manager
  • Accountable for growth on key accounts
  • Work closely with the Logistics Manager, Senior Carrier Sales Representative, and the sales team to gain more business
  • Assist co-workers with workflow spikes within the department
  • Take calls during the evening and weekends as needed
  • Work weekends and holidays as needed
  • Handle aspects of the team members business in their absence as directed by the supervisor
  • Ensure that all necessary paperwork is submitted to the Accounting department after each load is delivered 18. Communicate daily with the Senior Carrier Sales Representative.
Qualifications
  • Proven ability to meet and/or exceed margin goals as defined and assigned by the company
  • Proven ability to move an average of 25+ loads per week and achieve profit goals
  • Computer Literacy-ability to use computers and required software effectively and efficiently in the working environment.
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
  • Able to communicate frequently and effectively by phone and simultaneously handle multiple phone lines
  • Must be available to take calls during the evening and weekends and work Saturdays as needed
  • Minimum High School Diploma or GED required; Bachelor degree preferresd.
  • Successful performance in Carrier Sales Support role.
  • Successful completion of CTB certification.

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