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Business Support Manager
2 months ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.
LOB Specific Position Summary
The Business Support Manager function within GMT functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.) Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests.
Other functional duties include:
• Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO
• Works directly with other functional and development managers in the technology organization on resource allocations/forecast
• Works directly with key currencies business resources to address project, program and audit information needs Responsibilities
• Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
• Vendor management including A/P process, invoice payment and status, and forecasting
• General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
• Organizational metrics
• Capture key project metrics and information for executive level reporting
• Financial forecast vs. actual
• Resource plans (forecast vs. actual)
• Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
• Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
• Vendor management (forecasting/run-rates for SOWs, invoices and contractors) • Operational Risk Management - Compliance coordination (mandatory training, etc.)
• Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
• Work with the PMs on developing their forecasts (resources, budget)
Required Qualifications
• Resource management and forecasting
• Vendor management and procurement
• Metrics and reporting
• Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
• Intermediate SharePoint for managing workflow, portals and data repositories
• Superior business acumen
• Team-player
• Extremely strong verbal and written communication skills
• Self-motivated and delivery focused
• Attention to detail
• Problem solving skills
• Extremely organized/strong time management skills
Desired Qualifications
• Capital Markets Experience
Minimum Education Requirements - Bachelor degree or equivalent professional experience
Shift:
1st shift (United States of America)
Hours Per Week:
40