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IT Manager

3 months ago

St Charles, United States Q Full time

Q Center is looking for an IT Manager to join our team

The IT Manager is responsible for managing information technology (IT) and computer systems, controlling and evaluating IT and electronic data operations and managing IT staff. This position is also responsible and accountable for the smooth operation of our computer systems within the limits of requirements, specifications, costs and timelines. He/she will research and supervise the implementation and maintenance of technological strategic solutions.

Education & Experience:

  • 4 year college degree in Computer Science, MIS or related field required.
  • Experience in a hotel or related industry preferred.
  • Minimum of 3 years supervisory experience in an IT environment or related field.
  • Intermediate knowledge of technical management, information analysis and of computer hardware/software systems required.
  • Expertise in data center management and data governance required.
  • Hands-on experience with computer networks, network administration and network installation required.
  • Previous supervisory experience required.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fundamental Requirements:
  • Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
  • Oversee and manage the daily operations of department and associates.
  • Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
  • Define and implement department objectives and standard operating procedures.
  • Manage budget, forecast, expense, records, and contracts.
  • Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
  • Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
  • Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
  • Interview candidates for open department positions and follow standards for hiring approvals.
  • Conduct departmental training, departmental meetings developing associate morale and skills.
  • Motivate, coach and counsel all department personnel according to Q Center Policy.
  • Conduct associate performance reviews in accordance with Q Center standards.
  • Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
  • Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
  • Keep immediate supervisor fully informed of all problems or matters requiring their attention.
  • Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
  • Maintain a clean, organized work area and manage all necessary department supplies.
  • Ensure overall associate and guest satisfaction and safety is achieved.
  • Perform other related duties as assigned.
  • Manage information technology and computer systems within the facility.
  • Plan, organize, control and evaluate IT and electronic data operations.
  • Recommend information technology strategies, policies and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements and then design, develop, implement and coordinate systems.
  • Ensure security of data, network access and backup systems.
  • Act in alignment with client needs and system functionality to contribute to organizational policy.
  • Audit systems and assess their outcomes.
  • Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
  • Ensure room start ups are handled in a timely fashion while providing excellent guest service.
  • Oversee the operations of the audio/visual systems; troubleshoot and rectify any problems.
  • Assist with contracting technical specialists or vendors to solve problems.
  • Ensure overall guest satisfaction and safety is achieved.


The Q Center:

Q Center is more than a conference center - it's an experience With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law Supplement Notice Pay Transparency

If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.