Field Support Technician

2 weeks ago


New York, United States Servsys Corporation Full time

his is a field support position. Team travels to different sites and provides hands-on service.

Looking for a candidate with:

great personality

willing to ask questions

good customer service/white glove

at least 4 years of experience preferred

Duties and Responsibilities • Participate in on call rotation • Provide accurate and timely updates to work tickets, incidents, and outages • Develop a command of ITIL service management practices and customization made to Client standards • Learn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality, data, reporting, administration, etc.) • Receive, ticket, and route end user support issues • Complete issue resolution • Document all support outcomes, including resolution and notes • Participate in updating service policies and procedures (where needed) • Assist with commercial and custom system testing and debugging (new releases, features, etc.) • Communicate status of issues to users (verbally or digitally) • Learn and develop expertise in in-scope applications • Provide the support to resolve incidents • Maintain awareness of Client system environment to ensure the highest level of service and support to the organization • Support and maintain knowledgebase with current standards and resolution procedures Minimum Qualifications • Bachelor’s or Technical Degree (computer science, information systems, software engineering or other industry related curriculum). • Strong communications skills (written and verbal) • Demonstrated patience and empathy for user community • Ability to follow instructions • Strong networking skills, including an ability to leverage relationships to solve problems • Strong problem-solving skills


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