Desktop Support/Field Services Tech
4 weeks ago
Cognizant is seeking a Desktop Support Tech for a full-time opportunity in New York City, NY
The annual salary for this role would be between $66,000 to $76,000 depending on experience and qualifications of the candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities:
· Be the Single Point of Contact for all customer facing End User Services and work with Customer stakeholders for any issues.
- Hands on experience on diagnosing Microsoft products such as Office 365, Teams.
- Manage field technicians and video conference equipment in various sites.
- Ability to work on ServiceNow and generate appropriate reports as and when required for better analysis and Service Improvement.
- Experience in handling technical escalations and maintain SLAs.
- Strong knowledge in ITIL process – Incident, service request, Change & Problem.
- Ensure compliance as outlined in the Security policies and standards.
- Take ownership of issues to reach a resolution for all appropriate service requests and incidents.
Qualifications:
· 3 to 5 years of experience with Data Center IT support.
· 5 to 10 years of troubleshooting experience with laptop/Desktop.
· Windows 10/11 and Mac support experience.
· 5 years of experience with setting up/troubleshooting meeting room IT equipment.
-
Desktop Support Analyst
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Desktop Support Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Executive Desktop Support Technician
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....
-
Executive Desktop Support Technician
2 days ago
New York, New York, United States TEKsystems Full timeDescription:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....
-
Desktop Support Engineer
1 month ago
New York, New York, United States BlueCrest Capital Management Full timeJob Title: Desktop Support Engineer Location: New YorkDepartment: TechnologyPermanentRole Overview:Predominantly responsible for the infrastructure support and maintenance for users in our New York offices as well as remote regions where required. The ideal candidate will have a good understanding of the standard Windows desktop environment and experience in...
-
Desktop Support Engineer
2 days ago
New York, New York, United States BlueCrest Capital Management Full timeJob Title: Desktop Support Engineer Location: New YorkDepartment: TechnologyPermanentRole Overview:Predominantly responsible for the infrastructure support and maintenance for users in our New York offices as well as remote regions where required. The ideal candidate will have a good understanding of the standard Windows desktop environment and experience in...
-
Desktop Support Technician
3 weeks ago
New York, New York, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Niskayuna, NY Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Desktop Support Technician
1 month ago
New York, New York, United States Motion Recruitment Full timeTerm: 3 months CTHLocation:Rutland, VT 057013 years of related desktop and/or deskside support experienceSolid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experienceExcellent customer service skillsA+ Certification is a plusWhat You Will Be...
-
New York, New York, United States TEKsystems Full timeDescription:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....
-
Desktop Analyst
5 days ago
New York, New York, United States TEKsystems Full timeDescription:A bank we work closely with is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates...
-
Desktop Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:A bank we work closely with is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates...
-
Desktop Analyst
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:The client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working at BOA over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Desktop Analyst
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:Our Financial client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will...
-
Desktop Analyst
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:Client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working at the client over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will...
-
Desktop Analyst
2 weeks ago
New York, New York, United States TEKsystems Full timeDescription:Our financial is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Desktop Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:Client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working at the client over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will...
-
Desktop Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:The client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working at BOA over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Desktop Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:Our Financial client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will...
-
Desktop Analyst
3 days ago
New York, New York, United States TEKsystems Full timeDescription:Our financial is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...
-
Desktop Analyst
2 weeks ago
New York, New York, United States TEKsystems Full time100% On-Site Desktop Support Opportunity in Midtown ManhattanOne of our clients in the financial services sector, a Fortune 500 company, is looking to take on desktop candidates for a 3-4 month project. Desktop candidates will be profiling, installing and configuring laptops/desktops, installing proprietary applications and market data applications,...
