Customer Service DFW Exit Booth

1 month ago

Dallas, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility at the DFW Airport has an exciting opportunity for a full time Customer Service Exit Booth Agent. This position pays up to $19.46 / hour (15 per hour plus performance based incentives) and is located at the Dallas Fort Worth Airport at 2424 E 38th St Dallas, TX 75261.

We offer:

  • Consistent 40 hour per week schedule
  • Paid time off
  • Employee discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and Development
  • NO airport clearance required

Available Schedule (A):

  • Thursday 3pm-11pm
  • Friday 3pm-11pm
  • Saturday 3pm-11pm
  • Sunday 3pm-11pm
  • Monday 3pm-11pm
  • Tuesday OFF
  • Wednesday OFF

Available Schedule (B):

  • Sunday 5pm-1am
  • Monday 5pm-1am
  • Tuesday 5pm-1am
  • Wednesday 5pm-1am
  • Thursday 5pm-1am
  • Friday OFF
  • Saturday OFF

The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. This role is responsible for the security of our rental fleet as it leaves our facility. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:
  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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