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Customer Service Booth Clerk

5 months ago

Dallas, United States Elriogrande Full time

**Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.**

**Customer Service Booth Clerk**

* Dallas, TX

* Full Time

* Store 1

* Entry Level

**Overview:**

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

**Responsibilities:**

* Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.

* Report pricing and scanning discrepancies to the appropriate manager.

* Process customer transactions quickly, accurately, and efficiently.

* Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

* Handle funds, coupons, tenders, etc. according to company policy.

* Report product ordering/shipping discrepancies to the department manager.

* Stay current with present, future, seasonal and special ads.

* Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses, and keys.

* Answer all store telephone calls promptly and professionally according to department training.

* Ensure that all current merchandising, customer service, cash control, labor control, expense, and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.

* Adhere to all food safety regulations and guidelines on product returns.

* Report all safety risks/issues and illegal activity, including robbery, theft or fraud.

**Qualifications:**

* Must be 18 or older

* Minimum 1 year experience in related of related work experience

* High School Diploma/ GED equivalent

* Must be able to work mid-shift

**Location: 5308 Maple Ave, Dallas, TX 75235**

El Rio Grande Latin Market is an Equal Opportunity Employer

** Apply for this position**

Required***