Customer Support Representative

1 month ago

Covington, United States Fidelity Investments Full time
Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect...

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required
The Value You Deliver
  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels
Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Sound too good to be true? See for yourself and learn more about our benefits offerings:
  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates


Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm EST and post training must be able to work an 8hr shift between the hours of 8:30am - Midnight EST

Fidelity Investments does not offer work visas for this role

Certifications:

Category:

Customer Service

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

  • Customer Support Representative

    4 weeks ago

    Covington, United States Fidelity Investments Full time

    Role OverviewThe Customer Support Agent role at Fidelity Investments is a unique opportunity to develop your skills in the financial services industry. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients.Key ResponsibilitiesDevelop skills to assist with a broad...

  • Customer Support Representative

    1 month ago

    COVINGTON, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site.In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    3 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    3 weeks ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered u201Cyesu201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    1 month ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered \u201Cyes\u201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Service Representative

    4 weeks ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Customer Support Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you enjoy helping others and making a positive impact in their lives? If so, we may have the perfect opportunity for you!We are seeking a highly motivated and customer-focused Customer Support Representative to join our team at Fidelity...

  • Customer Service Representative

    4 weeks ago

    Covington, United States MAU Workforce Solutions Full time

    Customer Service Representative Job DescriptionMAU Workforce Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Provide telephone support for customers, TSMs, and consumersManage all...

  • Customer Service Representative

    4 months ago

    Covington, United States MAU Workforce Solutions Full time

    Start your new career as a Customer Service Representative with MAU at our client in Covington, GA. As a Customer Service Representative, you will perform various functions of the Customer Service Department. What We Offer $16.50 per hour 1st shift, Monday - Friday, 8:00 AM - 5:00 PM Health benefits, including telehealth medical services Opportunity...

  • Customer Support Representative

    3 weeks ago

    Covington, United States Veriforce Full time

    POSITION OVERVIEW As a Customer Service Representative I (CSR I), you are responsible for handling inbound customer communications via phone, email, and live chat with expertise in one product line (ComplyWorks, CompliancePro, Verisource, PEC Learn, CHAS, et al).You will assist customers by providing product and service information, as well as resolve...

  • Customer Service Representative- Covington, KY

    1 day ago

    Covington, United States Fidelity Investments Full time

    Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In Customer Service Representative, Customer Service, Representative, Retail, Insurance

  • Customer Service Representative

    4 weeks ago

    Covington, United States MILLENNIUMSOFT Full time

    Job Summary:The Distributor Customer Experience Team at MillenniumSoft is seeking a skilled Customer Service Representative to provide exceptional service to our Distributor customers. As a key member of our team, you will work closely with customers to deliver a concierge level of service, ensuring their needs are met and exceeded.Key Responsibilities:...

  • Customer Service Representative

    1 month ago

    Covington, United States Circle K Full time

    Circle K - 4175 Salem Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    4 weeks ago

    Covington, Louisiana, United States Domino's Pizza LLC Full time

    Key Responsibilities:Customer Experience: Provide a fun, happy, and exciting environment for our customers while taking orders.Brand Representation: Uphold and represent a rock-solid brand image.Store Maintenance: Ensure our stores are kept clean and sanitized for our team and customers.About Domino's Pizza LLC: As a leading pizza delivery company, we strive...

  • Customer Service Representative

    1 month ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Launch Your Career with FidelityAre you ready to embark on a fulfilling career at Fidelity? We're seeking talented individuals to join our customer service team as Early Career Customer Service Associates. This role offers a unique blend of remote and on-site work, with opportunities for growth and development.About the RoleAs a Customer Service...

  • Customer Support Representative

    3 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Service Representative- Covington

    2 months ago

    Covington, United States Waste Pro Full time

    Waste Pro - 550 Winward Drive [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and...

  • Customer Support Agent

    6 days ago

    Covington, United States Fidelity Investments Full time

    Job Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service...

  • Customer Support Agent

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...

  • Customer Service Representative

    4 weeks ago

    Covington, Louisiana, United States Waste Pro Full time

    Customer Service Representative Role at Waste ProAs a Customer Service Representative at Waste Pro, you will be responsible for providing exceptional customer service to our commercial and residential customers. Your key responsibilities will include answering incoming calls, assisting customers in resolving issues, and providing service quotes for new...

  • Customer Service Representative

    4 weeks ago

    Covington, United States MILLENNIUMSOFT Full time

    Job Summary:This role is responsible for providing exceptional customer service and order management support to our clients. The ideal candidate will possess strong interpersonal skills, with the ability to listen and anticipate customer needs. They will work closely with a team of professionals to process orders for innovative medical devices, ensuring...