Audit Analyst I Telecom

4 weeks ago


Greenville, United States Cass Information Systems Full time
Description

Responsible for the monthly auditing and analysis of Cass telecom customer invoices including local exchange, long distance voice, conferencing, internet and private data communications. Utilizes Cass standard audit procedures and the ExpenseSmart system to analyze customer invoices for vendor credits and cost avoidance opportunities.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Audit invoices for credits and cost avoidance opportunities. Document results by posting finding detail in the ExpenseSmart application.
  • Present recommendations to customers utilizing WebEx presentation.
  • Explain technical details and obtain customer approval for implementation of recommendations.
  • Issue work order via ExpenseSmart to vendors for complex implementation of recommendations. Document order milestones in the ExpenseSmart application.
  • Assist support staff as needed in regards to non-complex implementation, notifications, and validations supporting KPI expectations.
  • Support service migrations by providing contract term knowledge regarding risk. Ensure billing is removed and/or transitioned timely.
  • Interface directly with customers, vendors, and account managers as necessary to acquire customer contacts, vendor contracts, client business needs and requirements, and documentation necessary for compliance, overall location, and inventory management.
  • Support Cass account management staff in managing the overall health of the customer relationship within the audit arena.
  • Support key performance indicators to ensure expectations are managed in regards to individual and team performance levels.
  • Provide customer training for circuit inventory, geographic locations, and general reporting.
  • Delivers superior customer service and support to assigned customer base.
  • Other duties as assigned.

SKILLS AND ABILITIES REQUIRED:

  • Excellent verbal communication and telephone skills.
  • Intermediate proficiency in Microsoft Office products, in particular spreadsheet applications for database analysis.
  • Working knowledge of telecom carrier billing systems, long distance rate structures, telecom contracts, and data network components and pricing.
  • Attention to detail skills.
  • Ability to organize and handle several tasks simultaneously.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

  • A bachelor's degree in business administration or related area or equivalent experience.
  • 3 years of telecom bill audit experience in voice and data services is preferred.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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