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Technical Support Analyst

3 months ago

Greenville, United States Tekniforce Full time

We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville, NC with our client.



Responsibilities for an IT Support Analyst:

  • Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
  • Must be highly organized and good communicator
  • Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
  • Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations.
  • Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
  • You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
  • Superior customer support and ability to work with a diverse group of personalities


Required skills as an IT Support Analyst:

  • 6+ years of experience with technical support and problem solving
  • Bachelor's degree preferred, preferably in an IT or Systems Administration discipline
  • Proven ability to work autonomously, identifying problems, and solving independently
  • Previous experience within wireless retail, technical services, telecom, or similar technology preferred
  • Ability to work after hours and on weekends