Customer Service Representative
4 weeks ago
RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing, and manufacturing capabilities for the diversified industrial, aerospace, and defense markets. We currently have 56 facilities, of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $6.2 billion.Essential Functions of the Job:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationManage large amounts of incoming callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesResolve customer conflicts via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationAssist with placement of orders, refunds, or exchangesTake payment information and other pertinent information such as addresses and phone numbersSuggest solutions when a product malfunctionsUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredCompile reports on overall customer satisfactionResolve customer complaints via phone, email, mail or social mediaThe preceding functions have been provided as examples of the types of work performed by employees assigned to this job function.Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.Education:High School diploma or General Education Degree (GED) preferred. Experience:Minimum of 1-3 years related experience, and/or training, or equivalent combination of education and experience. Ideally should have previous manufacturing experience in a similar role. Knowledge/Skills/Abilities:Attentiveness; ability to understand customers needs is crucial for providing great service for a number of reasons.Patience; ability to stay calm when confused/frustrated customers reach out for customer supportProduct Knowledge to be able to provide accurate informationClear communication; ability to write, speak, and listen effectivelyTechnologically savvy; able to understand modern technology (phones, computers, etc.)Conflict Resolution; understanding and finding solutions to customer's needsPositive Attitude; the ability to make minor changes in your conversational patternsBasic-Intermediate skills with Microsoft Excel, Word, PowerPoint etc.Physical & Environmental Factors:While performing the duties of this job, the employee generally works indoors within the office and manufacturing areas. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate or loud. Also, the employee is regularly required to sit and talk or to hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders] or have refugee or asylee status.**Please note that the salary range information is only applicable for California.The pay range represents the low and high end of the salary range we reasonably expect to pay for this position at the time of posting. An employee's pay position within the salary range will be based on several factors, including, but not limited to, geographic location, experience, education, skills, qualifications, performance, and business or organizational needs.Pay Range: $20 to $25/hour RBC Bearings is an Equal Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Santa Ana, United States RBC Bearings Full timeRBC Bearings Incorporated (NYSE: RBC/ RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and aerospace industries. Founded in 1919, the Company is prim Customer Service Representative, Customer Service, Service Manager, Representative, Social Media, Computer...
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Santa Ana, California, United States RBC Bearings Full time{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at RBC Bearings. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving product or service issues, and recommending potential products or...
